Network Monitoring Engineer

About us: Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn’t always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity.

The opportunity: We are looking for a Network Monitoring Engineer to join our Network Operations Team. In this role you will be responsible for proactively monitoring and maintaining the performance, availability, and reliability of our large‑scale managed WiFi and network infrastructure across diverse customer environments. The team’s deliverables are centred on ensuring uninterrupted connectivity, rapid incident detection, and high‑quality operational assurance for our customers. You will have the chance to work with advanced monitoring platforms, real‑time telemetry, and complex multi‑site network environments, contributing directly to service stability, customer experience, and continuous improvement across our managed network estate. As an intrinsic part of the role, and of the company, you will help uphold our commitment to delivering resilient, high‑performing connectivity services that our customers depend on every day.

Key areas of focus: Joining our Network Operations team you will be responsible for proactively monitoring, maintaining, and enhancing the performance, availability, and reliability of our managed WiFi and network infrastructure across multiple customer environments. You will work with advanced monitoring platforms, real‑time telemetry, performance analytics tools (such as NetBeez, RuckusOne, Cambium Analytics), and cross‑functional engineering and vendor teams to ensure seamless connectivity and high‑quality service delivery. Your day‑to‑day role will consist of the following responsibilities; you may be required to carry out further responsibilities at the company’s discretion.

• Maintain, configure, and continuously enhance network monitoring platforms, proactively proposing and implementing improvements to enable faster and more accurate detection of performance‑impacting issues.
• Monitor and analyse key performance metrics, including access point health, client connectivity, and network latency, to identify trends and potential degradation.
• Investigate and resolve network performance issues, with a specific focus on service quality and end‑user experience.
• Perform root cause analysis and work collaboratively with internal engineering teams and external vendors to implement long‑term fixes.
• Optimise alerting by refining monitoring thresholds and reducing false positives to improve operational efficiency.
• Own the development and maintenance of reporting and dashboards, providing clear visibility into network performance and trends.
• Monitor for potential security risks and ensure adherence to compliance and best‑practice standards.
• Monitor and report on client performance using proprietary and commercial performance analysis tools such as NetBeez, RuckusOne, and Cambium Analytics.

Customer Driven: Identify and assess customers’ needs to achieving and exceeding customer satisfaction. Build sustainable relationships and trust with customers through open and interactive communication. Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution.

Project Progress Reporting & Planning: To provide field KPIs promptly on work progress in line with the following: Network uptime and availability, Mean Time to Detect (MTTD), Mean Time to Resolve (MTTR), SLA compliance and Network performance metrics.

About you: You will be a proactive and analytical Network Monitoring professional with the ability to interpret complex performance data, identify issues early, and take decisive action to protect service quality. You value customer experience, demonstrate strong situational awareness, and are able to prioritise incidents effectively in a fast‑paced operational environment. You are excellent at working with people and always strive to provide a customer‑driven approach. We are looking for someone that:

• Brings a strong customer‑focused mindset and takes ownership of service quality.
• Communicates clearly and confidently with both technical and non‑technical stakeholders.
• Has the ability to prioritise incidents and manage competing demands under pressure.
• Applies a proactive, analytical approach to problem‑solving and continuous improvement.
• Works effectively within a team and collaborates well with engineering and vendor partners.
• Demonstrates professionalism, reliability, and a commitment to high operational standards.

Degree in IT or related fields (or equivalent experience).

Your experience: Experience working in a NOC or 24/7 monitoring environment. Strong troubleshooting and analytical skills alongside familiarity with ITIL processes. Experience with monitoring tools (PRTG, Zabbix, SolarWinds, Datadog) as well as strong understanding of Layer 2 and Layer 3 network protocols. Familiarity with network vendor’s monitoring platforms such as Ruckus, Cambium, TP-Link. Understanding of RADIUS and captive portals. Basic scripting (Python, Bash, PowerShell). Preferred but not essential: Certifications such as CCNA, CWNA, Network+, ITIL preferred.

We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect. This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.