At a Glance
- Tasks: Design and enhance the Zabbix monitoring platform for optimal service observability.
- Company: Join Wifinity, a forward-thinking tech company prioritising a positive work environment.
- Benefits: Enjoy competitive salary, flexible remote work, and an annual leave buy & sell scheme.
- Other info: Collaborate with dynamic teams in a fast-paced, evolving delivery environment.
- Why this job: Make a real impact by improving service monitoring and incident response.
- Qualifications: Hands-on Zabbix experience and strong troubleshooting skills required.
The predicted salary is between 47181 - 60000 £ per year.
Key Areas of Focus
- Monitoring Delivery & Platform Development
- Design, build, and enhance the Zabbix monitoring platform
- Develop templates, discovery rules, triggers, thresholds, and integrations
- Ensure consistent and scalable configuration across all monitored devices
- Service-Aware Monitoring
- Implement monitoring that reflects:
- Service health
- Customer impact
- End-user experience
- Move beyond simple device availability toward service-level observability
- Alerting & Signal Quality
- Design and tune alerting models aligned to business impact
- Reduce false positives and alert noise
- Ensure alerts are actionable and support efficient triage by the NOC
- Integration & Data Enrichment
- Integrate Zabbix with:
- Vendor platforms
- APIs and SNMP sources
- Synthetic monitoring solutions
- Support development of a “single pane of glass” for monitoring visibility
- Service, Location & Impact Mapping
- Enable device → service → location correlation
- Improve accuracy of incident communications and field dispatch information
- Support alignment with service and asset data sources
- Operational Alignment
- Define and support SOPs for alert triage and escalation
- Work with NOC and service teams to improve:
- Incident workflows
- Problem management integration
- Support continual service improvement initiatives
Working Conditions
- Standard business hours aligned to delivery programme requirements
- Collaboration with NOC and engineering teams supporting a 24/7 operation
- On-call or extended support may be required during key delivery phases
Key Performance Indicators (KPIs)
- Reduction in alert noise and false positives
- Improvement in Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)
- Accuracy and quality of service-impact-driven alerts
- SLA compliance for client’s monitoring and incident response
- Adoption and effectiveness of monitoring dashboards and reporting
- Successful delivery and operational acceptance of the client’s monitoring solution
About you
Required Skills & Experience
- Strong hands-on experience with Zabbix (design, build, optimisation)
- Solid understanding of network monitoring across:
- WAN, routing, switching, WiFi and service layers
- Experience with:
- SNMP and device telemetry
- API integrations
- Synthetic / user experience monitoring
- Scripting and automation capability (e.g. Python, Bash or similar)
- Experience designing alerting logic and monitoring frameworks
- Exposure to service-aware monitoring or observability approaches (desirable)
Operational Skills
- Experience working in a network operations or monitoring environment
- Strong troubleshooting and analytical skills
- Ability to prioritise and manage incidents based on impact
- Familiarity with ITIL-based incident and problem management processes
Soft Skills
- Customer-focused mindset with emphasis on service outcomes
- Strong communication skills, including ability to translate technical detail into customer-friendly output
- Proactive and analytical approach to problem-solving
- Ability to work effectively in a fast-paced, evolving delivery environment
Qualifications
- Degree in IT, Networking, or related discipline (or equivalent experience)
- Relevant industry certifications (e.g. CCNA, Network+, ITIL) desirable
We offer a competitive salary and benefits package which includes an ’Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect.
Zabbix Engineer (Contract / FTC - 6 months) in London employer: Wifinity
Wifinity is an exceptional employer that prioritises a flexible and supportive work culture, allowing employees to thrive in a remote-first environment while maintaining a healthy work-life balance. With a commitment to professional growth, the company offers opportunities for skill development and career advancement, making it an ideal place for those looking to make a meaningful impact in the telecoms and connectivity sector. Additionally, Wifinity fosters a respectful and inclusive atmosphere, ensuring all team members feel valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Zabbix Engineer (Contract / FTC - 6 months) in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Wifinity that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Zabbix Engineer (Contract / FTC - 6 months) in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Wifinity, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Wifinity can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Wifinity will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Wifinity
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Wifinity. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Wifinity.
