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- Tasks: Drive operational excellence by executing improvement initiatives and optimising processes.
- Company: Wifinity, a tech company revolutionising connectivity for diverse communities.
- Benefits: Competitive salary, flexible remote work, and an Annual Leave Buy & Sell Scheme.
- Why this job: Make a real impact by leading change and enhancing service quality.
- Qualifications: Experience in process improvement and strong analytical skills required.
- Other info: Join a supportive team committed to respect and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
About us: Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn't an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn’t always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity.
The opportunity: The Continuous Improvement Manager supports the delivery of Wifinity's operational excellence agenda by executing improvement initiatives, optimising processes, and embedding consistent ways of working across Operations. The role focuses on translating defined strategy into practical, measurable improvements that enhance efficiency, service quality, and scalability. Working closely with operational and functional teams, the role acts as a hands-on improvement lead and change agent within day-to-day operations.
Key areas of focus: Joining our Operations team you will play a key role in Wifinity's success by driving practical, data-led business change. The role focuses on developing and executing improvement initiatives, embedding standardised processes, and enabling consistent ways of working across teams. Your day to day role will consist of the following responsibilities; you may be required to carry out further responsibilities at the company's discretion:
- Translate strategic objectives and senior-level priorities into operational improvement initiatives and measurable goals.
- Work across functions to ensure improvements are aligned and deliver end-to-end value rather than isolated gains.
- Identify, analyse, and support prioritisation of process improvement opportunities in collaboration with stakeholders.
- Develop and maintain process maps, documentation, and standard operating procedures.
- Lead and deliver transformation initiatives (e.g. digital tools, automation, partner enablement) through process design and operational readiness.
- Work closely with internal teams (e.g. Delivery, NOC, Finance, IT) to embed operational excellence into daily execution.
About you: You will be a driver and advocate of change, customer focused but strong business acumen. You are excellent at working with a diverse range of stakeholders and comfortable in a technical and non-technical environment. We are looking for someone that has delivered:
- Documented end-to-end process maps and standardised operational playbooks.
- Regular operational performance insights, including KPIs and root cause analysis.
- Measurable efficiency, quality, and cost improvements delivered through improvement initiatives.
- Evidence of continuous improvement practices embedded within operational teams.
Your experience: Experience in operational excellence, process improvement, program management or business transformation roles. Practical application of Lean, Six Sigma, Kaizen. Strong analytical and problem-solving skills. Practical experience of JIRA, Confluence, Salesforce an advantage.
It would be nice to also have but not essential: Experience in the telecommunications sector and working with 3rd parties. Agile methodologies such as Kanban.
We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme', in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect.
Continuous Improvement Manager - 12 month FTC in London employer: Wifinity
Contact Detail:
Wifinity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Manager - 12 month FTC in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to operational excellence and continuous improvement. It's a great way to meet people in the field and get your name out there.
✨Tip Number 2
Don’t just apply; engage! When you find a role that excites you, reach out to current employees on LinkedIn. Ask them about their experiences at Wifinity and what they love about the company culture.
✨Tip Number 3
Prepare for interviews by practising common questions related to process improvement and operational excellence. Use the STAR method to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Wifinity team.
We think you need these skills to ace Continuous Improvement Manager - 12 month FTC in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Continuous Improvement Manager role. Highlight your experience in operational excellence and process improvement, and show us how your skills align with Wifinity's mission to enhance connectivity.
Showcase Your Achievements: We want to see the impact you've made in previous roles! Include specific examples of measurable improvements you've delivered, like efficiency gains or quality enhancements. This will help us understand how you can contribute to our operational excellence agenda.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity just as much as you do!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Wifinity and what we stand for.
How to prepare for a job interview at Wifinity
✨Know Your Stuff
Before the interview, dive deep into Wifinity's mission and values. Understand their approach to connectivity and how they differentiate themselves from traditional broadband. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss specific examples of your past work in operational excellence and process improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting measurable outcomes from your initiatives. This will demonstrate your ability to drive change effectively.
✨Ask Smart Questions
Prepare thoughtful questions about Wifinity's current challenges and future projects. Inquire about their approach to embedding continuous improvement practices within teams. This not only shows your interest but also your strategic thinking and understanding of the role's impact on the company.
✨Emphasise Collaboration
Since the role involves working closely with various teams, highlight your experience in cross-functional collaboration. Share examples of how you've successfully worked with diverse stakeholders to achieve common goals, showcasing your ability to be a hands-on improvement lead and change agent.
