At a Glance
- Tasks: Be the onsite hero, delivering top-notch customer support and technical solutions.
- Company: Join Wifinity, a pioneering company transforming connectivity for students and communities.
- Benefits: Enjoy a competitive salary, flexible remote work, and an annual leave buy & sell scheme.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Make a real impact by solving connectivity issues and enhancing customer experiences.
- Qualifications: Experience in client-facing roles and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About us
Wifinity was founded in 2007 to solve a problem - our armed forces were struggling with reliable connectivity.
While living in barracks, often in remote locations, ordering a land line and booking in an engineer just wasn't an option.
And that problem isn't exclusive to the military, either.
Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.
Conventional home broadband doesn't always work for them.
Wifinity is different.
We offer the same benefits as traditional broadband, such as super-fast speeds, Wi‑Fi, and secure and private networks, but none of the downsides.
We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.
We take the complexity out of connectivity.
The opportunity
We are seeking a proactive engineer to be the onsite hero and the face of Wifinity to our clients.
You will deliver first‑class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet design and company standards.
This role provides hands‑on exposure to large‑scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence.
- Key areas of focus
- Troubleshoot network and client device issues onsite, both technical and physical.
- Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites.
- Perform network performance analysis, compile reports, and respond to monitoring alerts.
- Conduct scheduled maintenance and respond to live break‑fix faults in the field.
- Carry out wireless surveys, Wi‑Fi optimisation, and support compliance with installation standards.
- Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches).
- Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches.
- Audit installation quality, acting as handover acceptance from installation teams.
- Create and execute test procedures (cabling, fibre, wireless coverage, product testing).
- Investigate and repair faults, liaising with management team and relevant stakeholders.
- Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems.
- Maintain workflow process reports and provide technical support.
- Ensure safe working conditions and compliance with Health & Safety standards.
- Train and support Field Engineering staff where appropriate.
- Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations.
- Upgrade switch firmware locally and via remote protocols.
- Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges.
- Run diagnostics (ping, IP scan) and configure DHCP options.
About you
- Adaptable, self‑motivated, and thrive under pressure.
- Excellent communication and customer‑facing skills.
- Strong initiative and problem‑solving mindset.
- A "finisher" who refuses to leave jobs incomplete, with high standards and expectations.
Requirements
- Full UK driving license.
- Willingness to travel and stay overnight across the UK to meet business needs.
- Be part of On Call Rota.
- Strong written, verbal, and ICT skills; able to maintain accurate systems and reports.
- Experience in client‑facing roles with proven customer service ability.
- Flexible team player, able to work independently to deadlines.
- Be proficient in using netbox to locate site/device information, and identify services being used at a location.
- Experienced with Ruckus, Cambium and Mikrotik.
- Be able to configure switches via CLI including but not limited to creating switch stacks, tag VLANs, set PVIDs, and check MAC/LLDP tables.
- Be able to use CNMAestro to assign switches to groups, edit port configs, and check uptime/resource health.
- On the different network controllers be able to create WLAN/AP groups, registration rules, and move APs between zones.
- Proficiency with industry‑standard testing tools (Fluke, OTDR, Ekahau, Wi‑Fi analysis).
- Experience with fibre splicing, cabling (internal/external), radio link installation, duct rodding, and telephony cabling.
- Advanced Technical Skills
- Have a good understanding of different technologies including 3G/4G/5G, GPON, ADSL/VDSL/PPPo E.
- Sound understanding of Wifinity services being deployed such as Home Networking, Onboarding journey, hotspot.
- Packet capture and analysis (Wireshark, Mikrotik).
- Accessing and troubleshooting via Virtual Machines (Ubuntu, VM).
- Creating Supermicro servers, loading ESXi, installing Mikrotik cloud‑hosted router images, and configuring VM settings.
- We offer
Competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme', in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance.
Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity
We are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).
We are committed to treating candidates and employees with courtesy, dignity and respect.
This advert can be available in other formats (upon request) for those who require it, please contact for assistance.
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StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Engineer - Middlesborough / Newcastle
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Wifinity as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Wifinity and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Wifinity’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Operations Engineer - Middlesborough / Newcastle
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Wifinity, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Wifinity, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Wifinity.
How to prepare for a job interview at Wifinity
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Wifinity offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Wifinity but also helps you get a feel for whether you’d thrive in that environment.
