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For Companies At a Glance
- Tasks: Be the onsite hero, delivering top-notch customer support and technical solutions.
- Company: Wifinity, a pioneer in reliable broadband for military and civilian needs.
- Benefits: Hands-on experience, competitive pay, and opportunities for growth.
- Other info: Dynamic role with exposure to large-scale networks and infrastructure.
- Why this job: Join a mission-driven team and make a real difference in connectivity.
- Qualifications: Experience in customer service and a knack for troubleshooting.
The predicted salary is between 30000 - 40000 £ per year.
About Wifinity
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking an engineer just wasn't an option. The solution is now available to military, students, families, and anyone who needs reliable broadband without the downsides of conventional home connectivity.
The opportunity
We are seeking a proactive engineer to be the onsite hero and the face of Wifinity to our clients. You will deliver first‑class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet design and company standards. This role provides hands‑on exposure to large‑scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence.
Key responsibilities
- Troubleshoot network and client device issues onsite, both technical and physical.
- Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites.
- Perform network performance analysis, compile reports, and respond to monitoring alerts.
- Conduct scheduled maintenance and respond to live break‑fix faults in the field.
- Carry out wireless surveys, Wi‑Fi optimisation, and support compliance with installation standards.
- Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches).
- Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches.
- Audit installation quality, acting as handover acceptance from installation teams.
- Create and execute test procedures (cabling, fibre, wireless coverage, product testing).
- Investigate and repair faults, liaising with management team and relevant stakeholders.
- Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems.
- Maintain workflow process reports and provide technical support.
- Ensure safe working conditions and compliance with Health and Safety regulations.
Experience in client‑facing roles with proven customer service ability. Flexible team player, able to work independently to deadlines.
Field Operations Engineer - Exeter employer: Wifinity
Contact Detail:
Wifinity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Engineer - Exeter
✨Tip Number 1
Get to know the company! Research Wifinity and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since the role involves technical solutions and troubleshooting, practice your skills in real-world scenarios. Being able to demonstrate your problem-solving abilities can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Field Operations Engineer - Exeter
Some tips for your application 🫡
Show Your Passion for Connectivity: When writing your application, let us see your enthusiasm for reliable connectivity solutions. Share any personal experiences or projects that highlight your interest in technology and customer service.
Tailor Your CV to the Role: Make sure your CV reflects the key responsibilities mentioned in the job description. Highlight relevant experience in troubleshooting, network performance analysis, and client-facing roles to catch our eye.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Wifinity
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to network performance analysis, troubleshooting, and Wi-Fi optimisation. Be ready to discuss specific tools or methods you've used in the past to solve similar issues.
✨Show Off Your Customer Service Skills
Wifinity values first-class customer support, so prepare examples of how you've successfully handled client interactions. Think about times when you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Problem-Solving Ability
Be prepared to walk through a real-life scenario where you had to troubleshoot a network issue. Highlight your thought process and how you collaborated with others to find a solution.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current projects or challenges they face in the field operations to demonstrate your enthusiasm and proactive mindset.