At a Glance
- Tasks: Be the onsite hero, delivering top-notch customer support and technical solutions.
- Company: Join Wifinity, a pioneer in flexible connectivity solutions for diverse communities.
- Benefits: Enjoy competitive salary, remote work options, and an annual leave buy & sell scheme.
- Other info: Dynamic role with opportunities for travel and hands-on experience in large-scale networks.
- Why this job: Make a real impact by solving connectivity issues for students and families.
- Qualifications: Adaptable problem-solver with strong communication skills and technical know-how.
The predicted salary is between 30000 - 42000 £ per year.
About us
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn't an option. And that problem isn't exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn't always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity.
The opportunity
We are seeking a proactive engineer to be the onsite hero and the face of Wifinity to our clients. You will deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet design and company standards. This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence.
Key areas of focus:
- Troubleshoot network and client device issues onsite, both technical and physical.
- Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites.
- Perform network performance analysis, compile reports, and respond to monitoring alerts.
- Conduct scheduled maintenance and respond to live break-fix faults in the field.
- Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards.
- Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches).
- Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches.
- Audit installation quality, acting as handover acceptance from installation teams.
- Create and execute test procedures (cabling, fibre, wireless coverage, product testing).
- Investigate and repair faults, liaising with management team and relevant stakeholders.
- Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems.
- Maintain workflow process reports and provide technical support.
- Ensure safe working conditions and compliance with Health & Safety standards.
- Train and support Field Engineering staff where appropriate.
- Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations.
- Upgrade switch firmware locally and via remote protocols.
- Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges.
- Run diagnostics (ping, IP scan) and configure DHCP options.
About you
- Adaptable, self-motivated, and thrive under pressure.
- Excellent communication and customer-facing skills.
- Strong initiative and problem-solving mindset.
- A "finisher" who refuses to leave jobs incomplete, with high standards and expectations.
Requirements
- Full UK driving license.
- Willingness to travel and stay overnight across the UK to meet business needs.
- Be part of On Call Rota.
- Strong written, verbal, and ICT skills; able to maintain accurate systems and reports.
- Experience in client-facing roles with proven customer service ability.
- Flexible team player, able to work independently to deadlines.
- Be proficient in using netbox to locate site/device information, and identify services being used at a location.
- Experienced with Ruckus, Cambium and Mikrotik.
- Be able to configure switches via CLI including but not limited to creating switch stacks, tag VLANs, set PVIDs, and check MAC/LLDP tables.
- Be able to use cnmaestro to assign switches to groups, edit port configs, and check uptime/resource health.
- On the different network controllers be able to create WLAN/AP groups, registration rules, and move APs between zones.
- Proficiency with industry-standard testing tools (Fluke, OTDR, Ekahau, Wi-Fi analysis).
- Experience with fibre splicing, cabling (internal/external), radio link installation, duct rodding, and telephony cabling.
Advanced Technical Skills
- Have a good understanding of different technologies including 3G/4G/5G, GPON, ADSL/VDSL/PPPoE.
- Sound understanding of Wifinity services being deployed such as Home Networking, Onboarding journey, hotspot.
- Packet capture and analysis (Wireshark, Mikrotik).
- Accessing and troubleshooting via Virtual Machines (Ubuntu, VM).
- Creating Supermicro servers, loading ESXi, installing Mikrotik cloud-hosted router images, and configuring VM settings.
We offer a competitive salary and benefits package which includes an 'Annual Leave Buy & Sell Scheme', in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work/life balance.
Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect.
This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.
Field Operations Engineer - Exeter employer: Wifinity
Wifinity is an exceptional employer that prioritises a flexible and supportive work culture, allowing employees to thrive in a remote-first environment while maintaining a healthy work-life balance. With a commitment to professional growth, the company offers opportunities for skill development and career advancement, making it an ideal place for those looking to make a meaningful impact in the telecoms and connectivity sector. Additionally, Wifinity fosters a respectful and inclusive atmosphere, ensuring all team members feel valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Engineer - Exeter
✨Join Engineering Meetups!
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✨Engage with Online Communities
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We think you need these skills to ace Field Operations Engineer - Exeter
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Operations Engineer - Exeter, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Wifinity a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Wifinity specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Wifinity
✨Brush Up on Core Engineering Principles
Before heading into the interview with Wifinity, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Wifinity want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
