At a Glance
- Tasks: Support customer sites with technical solutions and ensure top-notch installations.
- Company: Join Wifinity, a leading UK internet provider focused on high-speed connectivity.
- Benefits: Enjoy competitive salary, 25 days holiday, and a flexible remote-first work environment.
- Other info: Dynamic role with opportunities for growth and a commitment to a positive workplace.
- Why this job: Be the face of Wifinity and make a real impact in customer satisfaction.
- Qualifications: Experience as a field engineer and strong problem-solving skills required.
The predicted salary is between 36000 - 44000 £ per year.
The opportunity: We are seeking a proactive engineer to be the face of Wifinity for our clients across a patch stretching from South Croydon towards the South Coast, supporting customer sites across the wider South East region, over approximately 50 miles of territory. You will deliver first-class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet design and company standards. This role provides hands-on exposure to large-scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence.
About us: We're a UK-based managed internet provider delivering B2C & B2B connectivity solutions for organisations and their customers. At Wifinity, we're passionate about providing the most reliable, high-speed broadband and site-wide WiFi networks for modern living. We focus on delivering secure, ultra-fast connectivity that meets the demands of today's digital lifestyles. Whether in military accommodation, student housing, holiday parks, multi-tenant properties, or retirement communities. We believe in delivering that experience sustainably. As a responsible broadband provider, we're committed to reducing our environmental footprint through energy-efficient infrastructure, smart power management, and ongoing improvements.
Key areas of focus for this position:
- Troubleshoot network and client device issues onsite, both technical and physical.
- Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites.
- Perform network performance analysis, compile reports, and respond to monitoring alerts.
- Conduct scheduled maintenance and respond to live break-fix faults in the field.
- Carry out wireless surveys, Wi-Fi optimisation, and support compliance with installation standards.
- Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches).
- Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches.
- Audit installation quality, acting as handover acceptance from installation teams.
- Create and execute test procedures (cabling, fibre, wireless coverage, product testing).
- Investigate and repair faults, liaising with management team and relevant stakeholders.
- Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems.
- Maintain workflow process reports and provide technical support.
- Ensure safe working conditions and compliance with Health & Safety standards.
- Train and support Field Engineering staff where appropriate.
- Onboard devices, create device groups/networks/zones, synchronise devices, and edit port configurations.
- Upgrade switch firmware locally and via remote protocols.
- Verify router firmware versions, DHCP leases, ARP entries, IP neighbours, IP pools, VLANs, and bridges.
- Run diagnostics (ping, IP scan) and configure DHCP options.
About you: Adaptable, self-motivated, and thrive under pressure. Excellent communication and customer-facing skills. Strong initiative and problem-solving mindset. A "finisher" who refuses to leave jobs incomplete, with high standards and expectations.
Requirements:
- Full UK driving license.
- Previous experience in field engineer / field network engineer role.
- Willingness to travel and stay overnight across the UK to meet business needs.
- Be part of On Call Rota.
- Strong written, verbal, and ICT skills; able to maintain accurate systems and reports.
- Experience in client-facing roles with proven customer service ability.
- Flexible team player, able to work independently to deadlines.
Technical Skills & Competencies:
- Be proficient in using netbox to locate site / device information, and identify services being used at a location.
- Experienced with Ruckus, Cambium and Mikrotik.
- Be able to configure switches via CLI including but not limited to creating switch stacks, tag VLANs, set PVIDs, and check MAC/LLDP tables.
- Be able to use cnmaestro to assign switches to groups, edit port configs, and check uptime/resource health.
- On the different network controllers be able to create WLAN/AP groups, registration rules, and move APs between zones.
- Proficiency with industry-standard testing tools (Fluke, OTDR, Ekahau, Wi-Fi analysis).
- Experience with fibre splicing, cabling (internal/external), radio link installation, duct rodding, and telephony cabling.
- Advanced Technical Skills: Have a good understanding of different technologies including 3G/4G/5G, GPON, ADSL/VDSL/PPPoE.
- Sound understanding of Wifinity services being deployed such as Home Networking, Onboarding journey, hotspot.
- Packet capture and analysis (Wireshark, Mikrotik).
- Accessing and troubleshooting via Virtual Machines (Ubuntu, VM).
- Creating Supermicro servers, loading ESXi, installing Mikrotik cloud-hosted router images, and configuring VM settings.
- CCNA-level networking knowledge.
We offer a competitive salary and benefits package, including an enhanced annual leave scheme starting at 25 days, with additional holiday entitlement awarded through length of service, alongside a remote-first working environment that gives our employees greater flexibility and supports a healthy work-life balance.
Please be aware that the successful applicant to this role will receive an offer subject to the satisfactory completion of a basic DBS check.
At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect.
Next Step: By clicking 'apply' you will be taken to our careers page, where you can complete your application.
Field Operations Engineer in Croydon employer: Wifinity
Wifinity is an exceptional employer that prioritises a flexible and supportive work culture, allowing employees to thrive in a remote-first environment. With a commitment to work-life balance and a competitive benefits package, including an 'Annual Leave Buy & Sell Scheme', Wifinity fosters professional growth and encourages a collaborative atmosphere where every team member's contributions are valued. This role as a Senior FP&A Manager offers the unique opportunity to make a significant impact during a critical transition period while working alongside dedicated finance professionals in a company that values integrity and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Engineer in Croydon
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Field Operations Engineer role you’re after at Wifinity.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Wifinity a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Wifinity.
✨Apply Through Company Websites
When you spot a role like Field Operations Engineer at Wifinity, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Field Operations Engineer in Croydon
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Operations Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Wifinity a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Wifinity specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Wifinity
✨Brush Up on Core Engineering Principles
Before heading into the interview with Wifinity, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Wifinity want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
