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For Companies At a Glance
- Tasks: Manage contractor partners for telecoms services, ensuring top-notch performance and compliance.
- Company: Wifinity, a pioneer in flexible connectivity solutions since 2007.
- Benefits: Competitive salary, remote work options, and an annual leave buy & sell scheme.
- Why this job: Join a dynamic team and make a real impact on customer connectivity experiences.
- Qualifications: Experience in partner management and knowledge of telecoms infrastructure is essential.
- Other info: Enjoy a supportive work environment focused on respect and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
About us
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn’t always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity.
The opportunity
The Partner Manager is accountable for the end-to-end management of Wifinity’s contractor partners who deliver telecoms survey, installation, and repair services. This includes onboarding, performance management, relationship building, compliance oversight, and ensuring partners meet Wifinity’s operational, safety, and quality standards.
Key areas of focus
Joining our Operations team you will play a key role in scaling Wifinity’s field operations, ensuring customers receive an excellent service experience through an aligned, well-managed partner network. You will work with the rest of the operations team, delivery, sales, pre-sales, legal and multiple 3rd parties.
Your day-to-day role will consist of the following responsibilities, you may be required to carry out further responsibilities at the company's discretion.
- Partner Onboarding & Enablement
- Lead the full onboarding process for new contractor partners, including due diligence, contract agreements, accreditation checks, and system access.
- Maintain up-to-date onboarding documentation and partner playbooks.
- Collaborate with internal teams (H&S, Legal, Finance, and Ops) to ensure smooth activation and readiness.
- Performance Management
- Monitor and analyse partner performance across KPIs such as quality, right first time, customer satisfaction, safety compliance, and productivity.
- Hold business reviews and provide partners with structured feedback and collaborate on improvement plans where necessary.
- Compliance, Quality & Safety Oversight
- Ensure partners uphold Wifinity’s safety, compliance, and quality standards at all times, working closely with the H&S team to track training, incident reporting, and audit outcomes.
- Ensure partners comply with all contractual obligations, policies, and regulatory requirements.
- Operational Improvement
- Identify opportunities to optimise partner processes, improve communication flows, and streamline field operations.
- Support the design and rollout of new tools, systems, and workflows for partner management.
- Contribute to commercial negotiations related to performance incentives, SLAs, and rate structures.
About you
You will be a self-starter with the ability to collaborate effectively. You value relationships and are able to organise and structure your approach to deal with multiple workstreams at any one time. You are excellent at working with people and always strive to provide a customer driven approach. We are looking for someone that possesses:
- Knowledge of telecoms infrastructure including WiFi and fibre solutions.
- Experience managing 3rd party contractors or field engineering teams.
- Strong commercial acumen.
- Outstanding relationship-building skills with both partner organisations and internal teams.
- Excellent communication, negotiation, and influence skills.
- Ability to handle conflict and manage escalations effectively.
Your experience and qualifications
Experience in partner/vendor management, field operations management, or telecoms service delivery. Working with contractors in a technical service environment (telecoms, utilities, IT field engineering, or similar). Understanding of operational KPIs related to field service performance.
It would be beneficial to have...
- Understanding of H&S standards within telecoms or field engineering environments.
- Relevant qualifications in telecoms, operations management, or project management.
- Familiarity with contractor management systems and tools.
We offer
A competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity
We are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect.
Partner Manager - 12 month FTC employer: Wifinity Ltd
Contact Detail:
Wifinity Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Manager - 12 month FTC
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecoms industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Prepare for interviews like it’s game day! Research Wifinity, understand their values, and think about how your experience aligns with their needs. Practice common interview questions and be ready to showcase your relationship-building skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Partner Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Wifinity team.
We think you need these skills to ace Partner Manager - 12 month FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Manager role. Highlight your experience with telecoms infrastructure and managing contractor partners, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills—give us examples! Whether it’s your relationship-building prowess or your knack for performance management, we want to see how you've applied these in real situations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us get a good sense of who you are quickly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Wifinity Ltd
✨Know Your Telecoms Stuff
Make sure you brush up on your knowledge of telecoms infrastructure, especially WiFi and fibre solutions. Wifinity is all about connectivity, so being able to discuss these topics confidently will show that you're the right fit for the Partner Manager role.
✨Showcase Your Relationship Skills
Since this role involves managing contractor partners, be prepared to share examples of how you've built and maintained strong relationships in previous positions. Highlight your communication and negotiation skills, as these will be crucial in ensuring successful partnerships.
✨Prepare for Performance Management Questions
Expect questions around KPIs and performance management. Think of specific instances where you've monitored partner performance or implemented improvement plans. This will demonstrate your ability to drive results and maintain high standards.
✨Understand Compliance and Safety Standards
Familiarise yourself with health and safety standards relevant to telecoms and field engineering. Be ready to discuss how you've ensured compliance in past roles, as this is a key responsibility for the Partner Manager at Wifinity.
