At a Glance
- Tasks: Monitor and enhance network performance for seamless connectivity across diverse environments.
- Company: Wifinity, a pioneering tech company focused on reliable connectivity solutions.
- Benefits: Competitive salary, flexible remote work, and an annual leave buy & sell scheme.
- Other info: Positive work culture with a commitment to respect and dignity for all employees.
- Why this job: Join a dynamic team and make a real impact on customer connectivity experiences.
- Qualifications: Degree in IT or related fields; experience in NOC or monitoring environments preferred.
The predicted salary is between 30000 - 40000 £ per year.
About us
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn’t always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super‑fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity.
The opportunity
We are looking for a Network Monitoring Engineer to join our Network Operations Team. In this role you will be responsible for proactively monitoring and maintaining the performance, availability, and reliability of our large‑scale managed WiFi and network infrastructure across diverse customer environments. The team’s deliverables are centred on ensuring uninterrupted connectivity, rapid incident detection, and high‑quality operational assurance for our customers. You will have the chance to work with advanced monitoring platforms, real‑time telemetry, and complex multi‑site network environments, contributing directly to service stability, customer experience, and continuous improvement across our managed network estate. As an intrinsic part of the role, and of the company, you will help uphold our commitment to delivering resilient, high‑performing connectivity services that our customers depend on every day.
Key areas of focus
- Proactively monitor, maintain, and enhance the performance, availability, and reliability of our managed WiFi and network infrastructure across multiple customer environments.
- Work with advanced monitoring platforms, real‑time telemetry, performance analytics tools (such as NetBeez, Ruckus One, Cambium Analytics), and cross‑functional engineering and vendor teams to ensure seamless connectivity and high‑quality service delivery.
- Maintain, configure, and continuously enhance network monitoring platforms, proactively proposing and implementing improvements to enable faster and more accurate detection of performance‑impacting issues.
- Monitor and analyse key performance metrics, including access point health, client connectivity, and network latency, to identify trends and potential degradation.
- Investigate and resolve network performance issues, with a specific focus on service quality and end‑user experience.
- Perform root cause analysis and work collaboratively with internal engineering teams and external vendors to implement long‑term fixes.
- Optimise alerting by refining monitoring thresholds and reducing false positives to improve operational efficiency.
- Own the development and maintenance of reporting and dashboards, providing clear visibility into network performance and trends.
- Monitor for potential security risks and ensure adherence to compliance and best‑practice standards.
- Monitor and report on client performance using proprietary and commercial performance analysis tools such as NetBeez, Ruckus One, and Cambium Analytics.
Customer Driven
- Identify and assess customers’ needs to achieving and exceeding customer satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution.
Project Progress Reporting & Planning
To provide field KPIs promptly on work progress in line with the following: Network uptime and availability, Mean Time to Detect (MTTD), Mean Time to Resolve (MTTR), SLA compliance and Network performance metrics.
About you
You will be a proactive and analytical Network Monitoring professional with the ability to interpret complex performance data, identify issues early, and take decisive action to protect service quality. You value customer experience, demonstrate strong situational awareness, and are able to prioritise incidents effectively in a fast‑paced operational environment. You are excellent at working with people and always strive to provide a customer‑driven approach.
We are looking for someone that:
- Brings a strong customer‑focused mindset and takes ownership of service quality.
- Communicates clearly and confidently with both technical and non‑technical stakeholders.
- Has the ability to prioritise incidents and manage competing demands under pressure.
- Applies a proactive, analytical approach to problem‑solving and continuous improvement.
- Works effectively within a team and collaborates well with engineering and vendor partners.
- Demonstrates professionalism, reliability, and a commitment to high operational standards.
- Degree in IT or related fields (or equivalent experience).
Your experience
- Experience working in a NOC or 24/7 monitoring environment.
- Strong troubleshooting and analytical skills alongside familiarity with ITIL processes.
- Experience with monitoring tools (PRTG, Zabbix, SolarWinds, Datadog) as well as strong understanding of Layer 2 and Layer 3 network protocols.
- Familiarity with network vendor’s monitoring platforms such as Ruckus, Cambium, TP‑Link.
- Understanding of RADIUS and captive portals.
- Basic scripting (Python, Bash, PowerShell).
- Preferred but not essential: Certifications such as CCNA, CWNA, Network+, ITIL preferred.
We offer
We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity, we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect.
This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.
Network Monitoring Engineer employer: Wifinity Ltd
Wifinity is an exceptional employer that prioritises a healthy work-life balance through its remote-first working environment and flexible contracts. Employees benefit from a competitive salary, an 'Annual Leave Buy & Sell Scheme', and opportunities for professional growth within a supportive team culture focused on delivering high-quality connectivity services. Joining Wifinity means being part of a mission-driven company that values customer satisfaction and fosters a collaborative atmosphere for continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Network Monitoring Engineer
✨Tip Number 1
Network Monitoring Engineers, listen up! When you're out there networking, don't just stick to the usual suspects. Attend industry meetups and tech events where you can rub shoulders with potential employers and other professionals. It's all about making those connections!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your network monitoring expertise. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
When you land an interview, be ready to talk specifics. Brush up on your knowledge of monitoring tools like NetBeez and Ruckus One, and be prepared to share how you've used them in past roles. We want to see that you can hit the ground running!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Wifinity. Let’s make connectivity better together!
We think you need these skills to ace Network Monitoring Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Monitoring Engineer role. Highlight relevant experience, especially with monitoring tools and network protocols. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about connectivity and how you can contribute to our mission at Wifinity. Keep it engaging and personal – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled network issues in the past. We’re all about proactive solutions, so share your analytical approach and any successful outcomes. It’ll make you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the Wifinity team!
How to prepare for a job interview at Wifinity Ltd
✨Know Your Tech
Familiarise yourself with the specific monitoring tools mentioned in the job description, like NetBeez and Ruckus One. Be ready to discuss how you've used similar tools in past roles or projects, as this will show your technical prowess and readiness for the role.
✨Customer-Centric Mindset
Wifinity values a strong customer focus, so prepare examples of how you've gone above and beyond to ensure customer satisfaction. Think about times when you resolved issues quickly or improved service quality, as these stories will resonate well during your interview.
✨Analytical Approach
Be prepared to demonstrate your analytical skills. You might be asked to interpret performance data or troubleshoot a hypothetical network issue. Brush up on your problem-solving techniques and be ready to explain your thought process clearly.
✨Team Collaboration
Since the role involves working with cross-functional teams, think of examples where you've successfully collaborated with others. Highlight your communication skills and how you’ve worked with both technical and non-technical stakeholders to achieve common goals.
