At a Glance
- Tasks: Be the onsite hero, delivering top-notch customer support and technical solutions.
- Company: Wifinity, a pioneer in flexible connectivity solutions for diverse communities.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth in a dynamic environment.
- Other info: Exciting role with exposure to large-scale networks and a supportive team.
- Why this job: Join us to make a real difference in connectivity for students and families.
- Qualifications: Experience in customer service and a passion for technology.
The predicted salary is between 30000 - 40000 € per year.
About us
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option. And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn’t always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity.
The opportunity
We are seeking a proactive engineer to be the onsite hero and the face of Wifinity to our clients. You will deliver first‑class customer support, technical solutions, and commissioning of new or upgraded sites, ensuring installations meet design and company standards. This role provides hands‑on exposure to large‑scale networks, infrastructure, and the commissioning process, directly supporting customer satisfaction and operational excellence.
Key areas of focus:
- Troubleshoot network and client device issues onsite, both technical and physical.
- Collaborate with Customer Service, Technical Support, and Installation teams to diagnose, resolve, and activate sites.
- Perform network performance analysis, compile reports, and respond to monitoring alerts.
- Conduct scheduled maintenance and respond to live break‑fix faults in the field.
- Carry out wireless surveys, Wi‑Fi optimisation, and support compliance with installation standards.
- Provide technical services for infrastructure installation (cabling, fibre, cabinets, switches).
- Commission remote sites onto the Wifinity core network, including circuits, radio links, fibre distribution, access points, and switches.
- Audit installation quality, acting as handover acceptance from installation teams.
- Create and execute test procedures (cabling, fibre, wireless coverage, product testing).
- Investigate and repair faults, liaising with management team and relevant stakeholders.
- Keep accurate records of changes, ensuring new hardware/services are integrated into monitoring systems.
- Maintain workflow process reports and provide technical support.
- Ensure safe working conditions and compliance with Health and Safety regulations.
Experience in client-facing roles with proven customer service ability. Flexible team player, able to work independently to deadlines.
Field Operations Engineer - Birmingham employer: Wifinity Ltd
Wifinity is an exceptional employer that prioritises employee growth and development, offering hands-on experience in large-scale network operations right in the heart of Birmingham. With a dynamic work culture that values collaboration and innovation, employees enjoy flexible working arrangements and the opportunity to make a real impact on customer satisfaction. Join us to be part of a forward-thinking team that is dedicated to simplifying connectivity for diverse communities.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Engineer - Birmingham
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars related to field operations. It’s a great way to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills in practical settings. If you can, volunteer for projects or offer to help friends with their tech issues. This hands-on experience can really set you apart when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face on the job. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Wifinity team!
We think you need these skills to ace Field Operations Engineer - Birmingham
Some tips for your application 🫡
Show Your Passion for Connectivity:When writing your application, let us know why you're excited about working in the connectivity space. Share any personal experiences or insights that relate to our mission at Wifinity. We love seeing candidates who are genuinely interested in making a difference!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Field Operations Engineer role. Highlight relevant experience, especially in customer service and technical support. We want to see how your skills align with what we do at Wifinity!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate candidates who can communicate effectively, as this is key in our client-facing roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Wifinity team!
How to prepare for a job interview at Wifinity Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to network performance, troubleshooting, and installation processes. Wifinity is looking for someone who can confidently discuss these topics, so be prepared to share your experiences and how you've tackled similar challenges in the past.
✨Show Off Your Customer Service Skills
Since this role involves being the face of Wifinity, it's crucial to demonstrate your customer service abilities. Think of examples where you've gone above and beyond for a client or resolved a tricky situation. This will show that you understand the importance of customer satisfaction in a technical role.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might encounter on the job. Practice answering questions like how you would handle a network outage or a difficult customer. This will help you articulate your problem-solving skills and your ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest in Wifinity and helps you gauge if it’s the right fit for you.
