Business Systems Lead

About us: Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking an engineer just wasn’t an option. This problem isn’t exclusive to the military; students in university accommodation, families visiting holiday resorts, and residents of shared accommodation and retirement communities also need reliable internet. Conventional home broadband doesn’t always work for them. Wifinity is different. We offer the same benefits as traditional broadband—super‑fast speeds, WiFi, and secure, private networks—without the downsides. We also offer Pay As You Go and flexible contracts, so customers only pay for what they need, without hefty penalties or long terms. We take the complexity out of connectivity.

The opportunity: The Business Systems Lead will be the technical and operational owner of Wifinity’s core SaaS platforms, with a primary focus on Salesforce and its associated integrations. It is a hands‑on, expert‑level role overseeing a small Business Systems team and acting as the SME across CRM, workflow, automation, data flows, and cross‑platform integrations. The ideal candidate will have extensive Salesforce experience, including delivery of implementation or optimisation projects, and strong familiarity with supporting SaaS ecosystems in a scaling organisation. Experience with Atlassian tools and future‑readiness for ERP integration will help shape the business’s systems roadmap.

Key areas of focus:

• SaaS Platform Ownership: Act as technical owner for Salesforce, Marketing Cloud, Atlassian tools (Jira/Confluence), Stripe integrations, and other business‑critical SaaS platforms. Oversee platform configuration, security, user management, licensing, and vendor relationships. Optimise SaaS spend by conducting regular license audits and evaluating the ROI of the existing tech stack. Ensure systems meet operational requirements around reliability, availability, compliance, and security.
• Salesforce Leadership: Serve as the company’s primary Salesforce SME. Own configuration, automation (Flows), permissions, object design, reporting, dashboards, and integrations. Lead Salesforce enhancement work, platform improvements, and participate in roadmap planning. Work across the business to streamline processes using Salesforce. Drive user adoption and change management strategies to ensure new features and platforms are effectively used. Establish and maintain a robust Sandbox management and release strategy (CI/CD) to ensure stable deployments.
• Team Leadership & Development: Line manage two business systems specialists/administrators. Provide technical leadership, code/configuration reviews, and sign‑off for platform changes. Build a collaborative, high‑performing team capable of achieving business goals. Mentor team members on career progression, technical best practices, and declarative development standards.
• Systems Delivery & Implementation: Lead delivery of system changes, integrations, enhancements, migrations, and optimisation projects. Manage or contribute to Salesforce implementation projects, including requirements, design, testing, release, and documentation. Ensure structured change control and quality assurance is embedded across the team.
• Integration & Data Architecture: Maintain integration patterns across Salesforce, Atlassian, Stripe, finance systems, and operational applications. Work with engineering on APIs, middleware, authentication, data synchronisation, and monitoring. Create and maintain data governance frameworks ensuring accuracy and consistency across platforms. Act as the ‘Source of Truth’ architect, ensuring data integrity between CRM, Billing (Stripe), and Finance (Access) systems.
• Atlassian Platform Management: Own Jira and Confluence configuration, project structures, workflows, reporting, permission models, and governance. Support engineering, product and operations in optimising work management and documentation processes.
• Future ERP Strategy & Preparation: Lead the technical ‘Discovery Phase’ for ERP, documenting current‑state vs. future‑state data flows. Contribute to exploration, selection and future implementation of an ERP system. Ensure architectural alignment between ERP, Salesforce and other SaaS platforms. Provide technical guidance on workflows, data structures, and integration models as ERP discussions mature.

About you: You will be highly technical with the ability to interface with the business. You will be joining a scale‑up that strives to keep its startup values. You value being genuinely impactful at work and are able to be pragmatic when solving business issues. You are excellent at working with people and always strive to provide a customer‑driven approach. You are a ‘Translator’, able to take a complex business problem from a non‑technical stakeholder and turn it into a clear, scalable technical solution.

Your experience:

• Salesforce Certified Administrator.
• Recent hands‑on Salesforce implementation experience in a senior or lead capacity.
• Experience working with business partners and internal customers to solicit requirements and achieve shared goals.
• Experience managing a small technical team.

It would be nice to also have:

• Experience with the following SaaS platforms would be desirable: Salesforce Platform App Builder, Marketing Cloud, Atlassian/Jira, Access Financials, Stripe.
• Exposure to ERP systems and implementation projects.
• Experience working alongside software development teams.

We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, plus a remote‑first working environment that provides flexibility for a healthy work/life balance.

Please be aware that the successful applicant will receive an offer subject to satisfactory completion of a basic level DBS check.

At Wifinity, we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics identified by law (including sexual harassment). We are committed to treating candidates and employees with courtesy, dignity and respect.