Join us as a Technical Aftersales Advisor Wienerberger Ltd manufactures and provides wall, roof and landscaping products for the construction sector. We offer innovative and sustainable solutions across the whole building envelope for new build, renovation projects and across the building industry. About the role As a Technical Aftersales Advisor you will be a trusted aftersales support for customers, providing technical support and resolving product related concerns. You will carry out detailed investigations, work closely with colleagues across the business, and help deliver a consistent, high-quality customer experience through clear communication and sound technical assessment. The role will support customers of our Brick and Tile products. Duties include: Investigate and resolve customer complaints in a timely manner Act as the central point of control for manufacturing-related complaints Carry out detailed technical investigations using product and customer information Decide whether issues can be resolved remotely or require escalation or site visits Coordinate requirements and objectives for site visits where needed Work with Plant Managers and Technical teams to identify root causes and solutions Collaborate with Sales, Supply Chain, Logistics and Quality teams Provide clear communication on complaint outcomes and next steps Identify recurring issues and support continuous improvement activities Build and maintain strong relationships with internal and external stakeholders This role helps us maintain the quality and reputation of our products while supporting customers through effective problem solving. Your work will contribute to continuous improvement, strengthen customer confidence, and support our commitment to delivering reliable building solutions. There are opportunities for career development, ongoing learning, and collaboration with colleagues across technical, operational, and commercial teams. This role is based at Sandtoft. The site is accessible from Doncaster, Scunthorpe and surrounding areas, with convenient road links serving the local region. Free parking is available at site. Working hours:
Full time – Mon to Fri. 8.30 am to 5pm. About you Essential Ability to understand technical products and supply chain processes Strong communication and interpersonal skills Customer service focused approach Strong problem solving and analytical skills Ability to negotiate and influence others Good IT skills including Excel, Word, Outlook and PowerPoint Reliable and collaborative approach to work Commitment to health and safety standards Desirable Knowledge of SAP Experience supporting technical product investigations Understanding of manufacturing or construction products Experience working with cross-functional teams About our Benefits Salary - competitive Annual bonus up to 4% You'll have 25 days' holiday plus
Technical Aftersales Advisor in London employer: Wienerberger
Wienerberger Ltd is an excellent employer, offering a dynamic work environment where innovation and sustainability are at the forefront of our mission in the construction sector. With a strong focus on employee development and growth opportunities, we foster a collaborative culture that values each team member's contributions, making it a rewarding place to build your career in MRP control.
