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For Companies At a Glance
- Tasks: Manage customer enquiries and coordinate orders for bespoke roofing products.
- Company: Wienerberger is a leading global provider of building materials and infrastructure solutions.
- Benefits: Enjoy flexible working, professional growth, and a competitive salary up to £25,368.
- Why this job: Join a supportive team and contribute to sustainable construction while developing your skills.
- Qualifications: Experience in customer service or sales coordination, with strong communication and organisational skills.
- Other info: This is a part-time, fixed-term contract role with potential for hybrid working after training.
The predicted salary is between 20300 - 25300 £ per year.
Come and join us as a Customer Support Coordinator in this Part-Time, Fixed-Term Contract role based at our Ewhurst site in Ockley, Surrey!
wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction.
About the Role
As a Customer Support Coordinator, you will be managing customer enquiries and coordinating orders for our Keymer Heritage brand. Keymer Heritage, founded in 1588, is a specialist division of wienerberger, which produces bespoke roofing products for conservation and restoration projects. This is a 12-month fixed term contract due to maternity cover.
Based from our Ewhurst production site, you will be involved with a range of customer focused activities, such as:
- Customer & Sales Support
- Manage initial customer enquiries via phone and email.
- Maintain and monitor the shared inbox.
- Contact customers to confirm order details, follow up on leads, and update customer interactions, orders, and projects in the CRM system.
- Production & Order Management
- Lead weekly production meetings to track and monitor all orders & facilitate bi-weekly meetings to review projects and assign action items.
- Be the main liaison between sales and production for the Heritage products to ensure smooth communication, particularly around production lead times and bespoke project requirements.
- Develop cost sheets using historical data & create/manage product codes for new Heritage items within our SAP system.
- Obtain/verify committal sheets for orders.
- Coordinate delivery schedules in collaboration with Customer Support and Dispatch.
Hours of Work: Part-time. 30 hours per week. Mon to Fri. 8.45am to 3.15pm. Flexible working patterns can be considered as long as the core hours of 9am to 3pm are covered. This is a site/office based role, but we can allow hybrid working, after your initial training period (typically 2 or 3 days working from home per week).
About You
You will be an experienced customer service advisor or sales coordinator with a good understanding of the manufacturing industry. You will have experience working in a similar position where you have been ensuring customers' orders are taken and deadlines for production/delivery are met. With excellent communication skills, you will be comfortable building relationships with external customers and internal colleagues, via phone, email, video calls, and face to face.
You will also have:
- Experience with CRM / Works Orders systems
- Strong organisation skills, with experience managing multiple projects and deadlines.
- Analytical skills, with experience in cost analysis and reporting
- Proactive approach to problem-solving
About our Benefits
Part time annual salary up to £25,368 (85% of full time equivalent). Professional growth, training, and opportunities to hone your skills and knowledge. Ability to purchase additional holidays. Company Pension. SIP ability to become a shareholder via our Share Scheme. Life Assurance. Flexible benefits offering (including health, wellbeing and money saving opportunities).
About us
With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.
So what are you waiting for? Come and join Wienerberger as a Customer Support Coordinator and start growing your career with us today! The closing date for this role is subject to change and may be closed earlier than advertised.
Customer Support Coordinator in Dorking employer: Wienerberger
Contact Detail:
Wienerberger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator in Dorking
✨Tip Number 1
Familiarise yourself with the Keymer Heritage brand and its products. Understanding the specifics of bespoke roofing products will help you engage more effectively with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM skills, especially if you have experience with SAP systems. Being able to navigate and manage customer interactions efficiently will set you apart as a candidate who can hit the ground running.
✨Tip Number 3
Prepare to discuss your experience in managing multiple projects and deadlines. Think of specific examples where you've successfully coordinated tasks or resolved issues, as this will showcase your organisational skills.
✨Tip Number 4
Highlight your communication skills during any discussions. Be ready to share how you've built relationships with both customers and colleagues in previous roles, as this is crucial for the Customer Support Coordinator position.
We think you need these skills to ace Customer Support Coordinator in Dorking
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Support Coordinator position. Tailor your application to highlight relevant experience in customer service and order management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in customer service or sales coordination, particularly in the manufacturing industry. Provide specific examples of how you've managed customer enquiries and coordinated orders.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your ability to build relationships with customers and colleagues. Use clear and professional language in your application materials.
Tailor Your Application: Customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Mention your familiarity with CRM systems and your organisational skills, as these are important for the role.
How to prepare for a job interview at Wienerberger
✨Know the Company
Before your interview, take some time to research Wienerberger and their Keymer Heritage brand. Understanding their history, values, and product offerings will help you demonstrate your genuine interest in the role and align your answers with their mission.
✨Showcase Your Customer Service Skills
As a Customer Support Coordinator, you'll need to highlight your experience in managing customer enquiries and coordinating orders. Prepare examples from your past roles that showcase your communication skills and ability to resolve issues effectively.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM systems for managing customer interactions and orders, be ready to discuss your experience with such tools. If you have specific examples of how you've used CRM systems to improve efficiency or customer satisfaction, make sure to mention them.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Think of scenarios where you've had to manage multiple projects or deadlines, and be prepared to explain how you approached these challenges and what the outcomes were.
