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- Tasks: Deliver exceptional customer service and manage orders efficiently.
- Company: Join Wienerberger, a global leader in building materials and infrastructure solutions.
- Benefits: Enjoy a competitive salary, annual bonuses, and flexible benefits.
- Why this job: Be part of a supportive team with great training and growth opportunities.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft applications required.
- Other info: Work Monday to Friday, 9.00am – 5.00pm, in a dynamic office environment.
The predicted salary is between 18000 - 36000 £ per year.
Join to apply for the Customer Support Advisor role at wienerberger.
Come and join us as a Customer Service Advisor at our Cheadle office, near Stockport. wienerberger UK & Ireland is dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high-quality building products, systems, and solutions. We foster long‑term partnerships, support exceptional careers, and place sustainability at the heart of everything we do.
About The Role
As Customer Service Advisor you will deliver outstanding service, build strong relationships, and handle customer orders accurately. The role is known as a Customer Support Advisor internally. You will make sure that our logistics team are kept up to date which helps our products arrive on time for our customers. This is a friendly and supportive team based at our Head Office in Cheadle. We provide excellent training and coaching to help you succeed, as well as opportunities for you to develop your career further with us.
Your Duties Are Varied And Include
- Maintaining relationships with our external sales team representatives
- Involvement in customer visits and attending some sales meetings
- Data checking & verifying order schedules
- Providing customers with regular updates on their orders
- Supporting the sales team with pricing queries and investigating complaints/problems
Hours of Work: 35 hours a week. Monday to Friday, 9.00am – 5.00pm or 8am to 4pm.
About You
You will be an experienced Customer Service professional who has worked with customers in a B2B (business to business) environment. You will have had proven experience building relationships with your customers, supporting them with various tasks, such as taking orders, answering queries, and investigating any complaints or issues. Most importantly, you will have a positive attitude and a passion for customer service excellence. You’ll also have:
- Strong communication skills (both verbal and written)
- Experience working with clients professionally via phone and email.
- Good analytical skills
- Experience building longer‑term relationships
- Ability to work calmly under pressure
- Proficient in Microsoft applications (Word, Outlook, Excel etc)
- Able to work both on own initiative and as part of a team
- Good team playing skills
About Our Benefits
- Salary up to £28,000 (depending on experience)
- Annual company bonus up to 4%
- Pension scheme
- 25 days holiday + bank holidays & holiday flexibility (buy 4 extra days and sell up to 2 days) + additional volunteering day
- Employee assistance and wellbeing programmes (including 24/7 online GP, discounts on counselling, mental health support service, get‑fit programmes)
- Health & wellbeing benefits which include dental cover, health cash plan and eye tests
- Financial advice/support available (including expert advice from our pension provider, and recommendations on savings & loans options)
- Employee discounts available with various retailers, gyms, and wienerberger products
- Life assurance (2x annual salary)
- Opportunity to join our Share Incentive Plan and our Employee Profit Participation Programme
About Wienerberger Ltd
Wienerberger Ltd is a provider of wall, roof and landscaping innovations, offering outstanding, sustainable solutions for new build and renovation. In the UK, we have head offices located in Cheadle and Doncaster, showrooms in London, Belfast and Surrey, with brick and roof tile production sites in Manchester, Co. Durham, Worcestershire, North Warwickshire, West Midlands, North Kent, Surrey and West Sussex.
So what are you waiting for?
Come and join wienerberger as a Customer Service Advisor and start growing your career with us today!
The closing date for this role is subject to change and may be closed earlier than advertised.
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Other
- Building Construction
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Customer Support Advisor employer: Wienerberger
Contact Detail:
Wienerberger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with Wienerberger's products and services. Understanding their building materials and infrastructure solutions will help you engage more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer queries. Practising how to convey information clearly and concisely will prepare you for the fast-paced environment of customer support.
✨Tip Number 3
Showcase your teamwork abilities by preparing examples of how you've successfully collaborated with others in previous roles. This will highlight your fit within the friendly team at Wienerberger.
✨Tip Number 4
Be ready to discuss your experience with Microsoft applications. Since proficiency in tools like Word, Outlook, and Excel is essential, having specific examples of how you've used these in past roles will strengthen your application.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and support. Emphasise your communication skills, ability to work under pressure, and any experience with Microsoft applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've built strong relationships with customers and resolved issues effectively.
Highlight Relevant Skills: In your application, clearly outline your analytical skills and teamwork abilities. Provide examples of how you've successfully collaborated with colleagues or supported sales teams in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wienerberger
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved customer issues or built strong relationships, as this will demonstrate your suitability for the Customer Support Advisor position.
✨Demonstrate Strong Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Be ready to showcase your verbal and written communication skills, perhaps by discussing how you've effectively communicated with customers or colleagues in the past.
✨Familiarise Yourself with Microsoft Applications
As proficiency in Microsoft applications is essential, brush up on your skills in Word, Outlook, and Excel. You might be asked about your experience with these tools, so be ready to discuss how you've used them in previous roles.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle pressure and work as part of a team. Think of scenarios where you've had to remain calm under stress or collaborate effectively with others, and be ready to share those experiences during the interview.
