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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage orders efficiently.
- Company: Join Wienerberger, a global leader in building materials and infrastructure solutions.
- Benefits: Enjoy a competitive salary, annual bonuses, and flexible benefits.
- Why this job: Be part of a supportive team with great training and growth opportunities.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft applications required.
- Other info: Work Monday to Friday, 9.00am – 5.00pm, in a dynamic office environment.
The predicted salary is between 18000 - 36000 £ per year.
Overview
Join to apply for the Customer Support Advisor role at Wienerberger at our Head Office in Cheadle.
Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction.
As a Customer Support Advisor you will deliver outstanding service to our customers, building strong, trusting relationships and handling their orders promptly and accurately. You’ll provide seamless communication for the customer, ensuring the dispatch/logistics team is kept in the loop to make sure our products arrive when needed. You’ll be joining a friendly team based at our Head Office, with excellent training to help you succeed, and opportunities to develop in the business.
Responsibilities
- Maintain excellent relationships with the external sales team
- Participate in customer visits and attend sales meetings
- Data checking and verifying schedules
- Providing customers with regular updates on their cases
- Supporting the sales team with pricing, orders and investigating problems
Hours of Work: Monday to Friday, 9.00am – 5.00pm
About You
You will be an experienced Customer Service/Customer Support professional who has helped customers with queries and investigated issues. You’ll have a positive attitude and a commitment to excellent customer service. Strong communication (verbal and written) is key as you’ll regularly be corresponding via email or phone with both customers and internal colleagues. You’ll also have:
- Good analytical skills
- Ability to work calmly under pressure
- Proficient in Microsoft applications (Word, Outlook, Excel etc)
- Able to work both on own initiative and as part of a team
- Good teamwork skills
Benefits
- Salary up to £27,000 (depending on experience)
- Professional growth, training, and opportunities to hone your skills and knowledge
- Annual bonus scheme up to 4%
- Ability to purchase additional holidays
- Company Pension
- SIP – ability to become a shareholder via our Share Scheme
- Life Assurance
- Flexible benefits offering (including health, wellbeing and money saving opportunities)
About Us
With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.
The closing date for this role is subject to change and may be closed earlier than advertised.
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Customer Support Advisor employer: Wienerberger
Contact Detail:
Wienerberger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with Wienerberger's products and services. Understanding their building materials and infrastructure solutions will help you engage more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer queries. Practising how to convey information clearly and concisely will prepare you for the fast-paced environment of customer support.
✨Tip Number 3
Showcase your teamwork abilities by preparing examples of how you've successfully collaborated with others in previous roles. This will highlight your fit within the friendly team at Wienerberger.
✨Tip Number 4
Be ready to discuss your experience with Microsoft applications. Since proficiency in tools like Word, Outlook, and Excel is essential, having specific examples of how you've used these in past roles will strengthen your application.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and support. Emphasise your communication skills, ability to work under pressure, and any experience with Microsoft applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've built strong relationships with customers and resolved issues effectively.
Highlight Relevant Skills: In your application, clearly outline your analytical skills and teamwork abilities. Provide examples of how you've successfully collaborated with colleagues or supported sales teams in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Wienerberger
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved customer issues or built strong relationships, as this will demonstrate your suitability for the Customer Support Advisor position.
✨Demonstrate Strong Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Be ready to showcase your verbal and written communication skills, perhaps by discussing how you've effectively communicated with customers or colleagues in the past.
✨Familiarise Yourself with Microsoft Applications
As proficiency in Microsoft applications is essential, brush up on your skills in Word, Outlook, and Excel. You might be asked about your experience with these tools, so be ready to discuss how you've used them in previous roles.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle pressure and work as part of a team. Think of scenarios where you've had to remain calm under stress or collaborate effectively with others, and be ready to share those experiences during the interview.
