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- Tasks: Support our Customer Support team by processing orders and managing schedules.
- Company: Join Wienerberger, a leader in sustainable building solutions.
- Benefits: Enjoy a competitive salary, bonus, flexible holidays, and health perks.
- Why this job: Make a difference in customer service while growing your career.
- Qualifications: Experience in administration and a passion for customer service.
- Other info: Flexible working options available in a friendly team environment.
The predicted salary is between 24000 - 24000 £ per year.
Come and join us as a Customer Support Administrator at our Head Office site in Cheadle! Wienerberger UK & Ireland is dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high-quality building products, systems, and solutions. We foster long-term partnerships, support exceptional careers, and place sustainability at the heart of everything we do.
About the Role
As Customer Support Administrator you will be providing administrative support to our Customer Support team in Cheadle. Duties are varied, but include processing customer orders, managing order schedules, running various reports, cleansing data in our order book, and providing telephone cover during busy periods. You may also cover reception during holidays/absence.
Hours of Work: 9.00am to 5.00pm, Monday to Friday. We can consider flexible working requests on a case-by-case basis, and we would be open to discussing part-time job share arrangements or compressed hours. The role is office based, but we can consider ad-hoc hybrid working arrangements on a case-by-case basis.
About You
You will have experience working in an administration role in a busy office environment. With a passion for customer service, you will have good attention to detail, and you will enjoy working in a friendly team that helps our customers to get their products on time. You will also have:
- Good communication skills (written and verbal)
- Confidence with Microsoft Packages (Word, Outlook, Excel etc)
- Flexible approach
- Desirable - experience in a customer services environment
About our Benefits
- Salary up to £24,124
- Annual company bonus up to 4%
- Pension scheme
- 25 days holiday + bank holidays & holiday flexibility (buy 4 extra days and sell up to 2 days) + additional volunteering day
- Employee assistance and wellbeing programmes (including 24/7 online GP, discounts on counselling, mental health support service, get fit programmes)
- Health & wellbeing benefits which include dental cover, health cash plan and eye tests
- Financial advice/support available (including expert advice from our pension provider, and recommendations on savings & loans options)
- Employee discounts available with various retailers, gyms, and Wienerberger products
- Life assurance (2x annual salary)
- Opportunity to join our Share Incentive Plan and our Employee Profit Participation Programme
About Wienerberger Ltd
Wienerberger Ltd is a provider of wall, roof and landscaping innovations, offering outstanding, sustainable solutions for new build and renovation. In the UK, we have head offices located in Cheadle and Doncaster, showrooms in London, Belfast and Surrey, with brick and roof tile production sites in Manchester, Co. Durham, Worcestershire, North Warwickshire, West Midlands, North Kent, Surrey and West Sussex.
So what are you waiting for? Come and join Wienerberger as a Customer Support Administrator and start growing your career with us today!
The closing date for this role is subject to change and may be closed earlier than advertised.
Customer Support Administrator employer: Wienerberger
Contact Detail:
Wienerberger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at Wienerberger on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or projects that highlight your attention to detail and customer service experience. This will help you stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Wienerberger.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since good communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Wienerberger
✨Know the Company Inside Out
Before your interview, take some time to research Wienerberger UK & Ireland. Understand their commitment to sustainability and the products they offer. This will not only show your interest in the company but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Customer Support Administrator, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your passion for customer service and your problem-solving skills.
✨Brush Up on Your Microsoft Skills
Since the role requires confidence with Microsoft packages, make sure you're comfortable using Word, Outlook, and Excel. You might be asked about your experience with these tools, so consider preparing a few examples of how you've used them effectively in previous roles.
✨Be Ready for Flexibility Questions
Wienerberger values a flexible approach, so be prepared to discuss your availability and willingness to adapt to different working arrangements. Think about how you can contribute to the team during busy periods and how you can manage your time effectively.
