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For Companies At a Glance
- Tasks: Provide technical support and advice on construction products to customers and internal teams.
- Company: Join a leading company in sustainable building solutions with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, flexible benefits, and a company pension scheme.
- Why this job: Make a real impact in the construction industry while developing your technical skills.
- Qualifications: Experience in technical support within the construction sector and strong communication skills.
- Other info: Dynamic office environment with opportunities for site visits and project involvement.
The predicted salary is between 24000 - 36000 £ per year.
Come and join us as a Technical Officer at our Sale office in Greater Manchester. Part of Wienerberger UK & Ireland, you’ll be joining Building Product Design, a leader in the fields of roofing ventilation, construction membranes, building ventilation, and specialised building products.
About the role
We are currently recruiting for two Technical Officers to join our technical team based in Sale. The technical team provides support and technical advice to our internal and external customers related to the technical elements of our product range. This includes reviewing construction plans/drawings and providing design and technical advice to customers. The role can be fast-paced and varied, as part of your work will support commercial enquiries which require a quick turnaround to secure the sales/orders. One position will focus on specification support, the other on compliance activities.
Both positions involve:
- Delivering front-line technical support to customers and internal teams
- Managing/Resolving customer queries and complaints
- Preparing and interpreting thermal transmittance calculations (U-value) in accordance with BR443 and BS EN ISO 6946 standards
- Conducting condensation risk analyses in accordance with BS 5250 and BS EN 13788
- Performing take-off and quotation services for the cavity tray product range
- Developing ventilation strategies for residential and commercial properties
- Handling special enquiries for non-standard product requests
- Logging and monitoring customer enquiries, identifying trends and potential issues
The specification role includes:
- Providing specification support to internal Roofing and Construction sales teams
- Managing and maintaining NBS specifications and BIM content for the product range
The compliance role includes:
- Maintaining and updating product documentation
- Supporting the expansion of the company’s Environmental Product Declarations (EPDs) through data capture and product assessments
Both roles will be office-based, so the support you provide is typically via phone/email or video call, but some travel will occasionally be required to assist on projects and site visits.
Hours of Work: Monday to Friday, 9.00am to 5.00pm
About you
You will be a confident technical administrator with strong attention to detail and experience providing technical support to colleagues/customers via phone/email/in person. You will have experience in a similar role within the construction sector, ideally for a construction products manufacturing business. You will also have:
- Excellent communication skills (both written and verbal)
- Knowledge of the construction industry and construction products
- Good numerical skills
- Ability to learn quickly
- Team working skills
- Comfortable adapting and reacting to changing priorities
- Experience using Microsoft Office suite (e.g. Outlook, Teams, Excel)
- AutoCAD / Revit experience desirable
About our Benefits
Annual salary: Up to £30,000 (depending on experience)
- Training and opportunities to grow your career with us
- Company Pension SIP – ability to become a shareholder via our Share Scheme
- Flexible benefits offering (including health, wellbeing and money saving opportunities)
About Wienerberger UK & Ireland
Building Product Design is part of Wienerberger UK & Ireland. We are dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high-quality building products, systems, and solutions. We foster long-term partnerships, support exceptional careers, and place sustainability at the heart of everything we do.
So what are you waiting for? Come and join us as a Technical Officer and start growing your career with us today! The closing date for this role is subject to change and may be closed earlier than advertised.
Technical Officer in Sale employer: wienerberger UK
Contact Detail:
wienerberger UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Officer in Sale
✨Tip Number 1
Network like a pro! Reach out to people in the construction industry, especially those who work at wienerberger or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss thermal transmittance calculations and compliance standards. We want to see that you know your stuff!
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples where you’ve resolved customer queries or handled special enquiries. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Technical Officer in Sale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Officer role. Highlight your experience in providing technical support and any relevant skills, like your knowledge of construction products and standards. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your communication skills and ability to handle customer queries.
Showcase Your Technical Skills: Since this role involves technical elements, be sure to showcase your experience with thermal transmittance calculations and compliance activities. If you've used AutoCAD or Revit, let us know – we love seeing that expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at wienerberger UK
✨Know Your Technical Stuff
Make sure you brush up on the technical aspects of the role, especially around thermal transmittance calculations and condensation risk analyses. Familiarise yourself with relevant standards like BR443 and BS EN ISO 6946, as these will likely come up during your interview.
✨Show Off Your Communication Skills
Since the role involves providing support via phone, email, and video calls, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to customers or colleagues in the past.
✨Be Ready for Fast-Paced Scenarios
The job can be quite varied and fast-paced, so think of examples where you've successfully managed multiple tasks or resolved customer queries quickly. This will demonstrate your ability to thrive under pressure.
✨Understand the Company’s Values
Familiarise yourself with wienerberger's commitment to sustainability and their product range. Showing that you align with their values and understand their mission can set you apart from other candidates.
