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- Tasks: Support our Customer Support team by processing orders and managing schedules.
- Company: Join Wienerberger UK, a leader in sustainable building solutions.
- Benefits: Competitive salary, bonus, flexible hours, and health benefits.
- Why this job: Make a difference in customer service while growing your career.
- Qualifications: Experience in administration and a passion for customer service.
- Other info: Enjoy a friendly team environment with opportunities for career advancement.
The predicted salary is between 24124 - 24124 £ per year.
Join to apply for the Customer Support Administrator role at Wienerberger UK at our Head Office site in Cheadle. Wienerberger UK & Ireland is dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high‑quality building products, systems, and solutions. We foster long‑term partnerships, support exceptional careers, and place sustainability at the heart of everything we do.
About The Role
As Customer Support Administrator, you will be providing administrative support to our Customer Support team in Cheadle. Duties are varied, including processing customer orders, managing order schedules, running various reports, cleansing data in our order book, and providing telephone cover during busy periods. You may also cover reception during holidays/absence.
Hours of Work: 9.00am – 5.00pm, Monday to Friday. We can consider flexible working requests on a case‑by‑case basis, and would be open to discussing part‑time job‑share arrangements or compressed hours. The role is office‑based, but we can consider ad‑hoc hybrid working arrangements on a case‑by‑case basis.
About You
You will have experience working in an administration role in a busy office environment. With a passion for customer service, you will have good attention to detail, and you will enjoy working in a friendly team that helps our customers to get their products on time.
You Will Also Have:
- Good communication skills (written and verbal)
- Confidence with Microsoft Packages (Word, Outlook, Excel, etc.)
- Flexible approach
- Desirable – experience in a customer‑services environment
About Our Benefits
- Salary up to £24,124
- Annual company bonus up to 4%
- Pension scheme
- 25 days holiday + bank holidays & holiday flexibility (buy 4 extra days and sell up to 2 days) + additional volunteering day
- Employee assistance and wellbeing programmes (including 24/7 online GP, discounts on counselling, mental health support service, get‑fit programmes)
- Health & wellbeing benefits which include dental cover, health cash plan and eye tests
- Financial advice/support available (including expert advice from our pension provider, and recommendations on savings & loans options)
- Employee discounts available with various retailers, gyms, and Wienerberger products
- Life assurance (2× annual salary)
- Opportunity to join our Share Incentive Plan and our Employee Profit Participation Programme
About Wienerberger Ltd
Wienerberger Ltd is a provider of wall, roof and landscaping innovations, offering outstanding, sustainable solutions for new build and renovation. In the UK, we have head offices located in Cheadle and Doncaster, showrooms in London, Belfast and Surrey, with brick and roof tile production sites in Manchester, Co. Durham, Worcestershire, North Warwickshire, West Midlands, North Kent, Surrey and West Sussex.
So what are you waiting for? Come and join Wienerberger as a Customer Support Administrator and start growing your career with us today!
The closing date for this role is subject to change and may be closed earlier than advertised.
Customer Support Administrator in England employer: wienerberger UK
Contact Detail:
wienerberger UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wienerberger on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Microsoft packages. Maybe even bring up a time when you used Excel to streamline a process or improve efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Wienerberger team.
We think you need these skills to ace Customer Support Administrator in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Administrator role. Highlight your admin experience and any customer service skills that match what we're looking for. We want to see how you can contribute to our friendly team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about joining Wienerberger. Keep it concise but engaging – we love a bit of personality!
Show Off Your Skills: Don’t forget to mention your confidence with Microsoft packages like Word, Outlook, and Excel. If you've got any experience in a busy office or customer service environment, make sure to include that too. We value attention to detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining us at Wienerberger. So, what are you waiting for? Let’s get started!
How to prepare for a job interview at wienerberger UK
✨Know the Company
Before your interview, take some time to research Wienerberger UK. Understand their commitment to sustainability and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Admin Skills
Be prepared to discuss your previous administrative experience. Highlight specific examples where you've managed customer orders or handled data cleansing. Use metrics if possible, like how many orders you processed in a day, to demonstrate your efficiency.
✨Demonstrate Customer Service Passion
Since this role is all about supporting customers, be ready to share stories that showcase your passion for customer service. Talk about times when you went above and beyond to help a customer or resolved a challenging situation.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the tools they use, or how they measure success in the Customer Support Administrator role. This shows you're engaged and serious about the position.
