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For Companies At a Glance
- Tasks: Deliver outstanding customer service and build strong relationships with clients.
- Company: Join Wienerberger, a leader in sustainable building solutions.
- Benefits: Up to £28,000 salary, bonus, 25 days holiday, and health benefits.
- Why this job: Make a real impact in a supportive team while growing your career.
- Qualifications: Experience in B2B customer service and strong communication skills.
- Other info: Enjoy excellent training and opportunities for career development.
The predicted salary is between 24000 - 28000 £ per year.
Come and join us as a Customer Service Advisor at our Cheadle office, near Stockport. Wienerberger UK & Ireland is dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high-quality building products, systems, and solutions. We foster long‑term partnerships, support exceptional careers, and place sustainability at the heart of everything we do.
About The Role
As Customer Service Advisor you will deliver outstanding service, build strong relationships, and handle customer orders accurately. The role is known as a Customer Support Advisor internally. You will make sure that our logistics team are kept up to date which helps our products arrive to our customers when they expect. This is a friendly and supportive team based at our Head Office in Cheadle. We provide excellent training and coaching to help you succeed, as well as opportunities for you to develop your career further with us.
Your Duties Are Varied And Include:
- Maintaining relationships with our external sales team representatives
- Involvement in customer visits and attending some sales meetings
- Data checking & verifying order schedules
- Providing customers with regular updates on their orders
- Supporting the sales team with pricing queries and investigating complaints/problems
Hours of Work: 35 hours a week. Monday to Friday, 9.00am‑5.00pm or 8am‑4pm.
About You
You will be an experienced Customer Service professional who has worked with customers in a B2B environment. You will have had proven experience building relationships with your customers, supporting them with various tasks, such as taking orders, answering queries, and investigating any complaints/issues. Most importantly, you will have a positive attitude and a passion for customer service excellence.
Qualifications:
- Strong communication skills (both verbal and written)
- Experience working with clients professionally via phone and email
- Good analytical skills
- Experience building longer term relationships
- Ability to work calmly under pressure
- Proficient in Microsoft applications (Word, Outlook, Excel etc)
- Able to work both on own initiative and as part of a team
- Good team playing skills
About Our Benefits
- Salary up to £28,000 (depending on experience)
- Annual company bonus up to 4%
- Pension scheme
- 25 days holiday + bank holidays & holiday flexibility (buy 4 extra days and sell up to 2 days) + additional volunteering day
- Employee assistance and wellbeing programmes (including 24/7 online GP, discounts on counselling, mental health support service, get fit programmes)
- Health & wellbeing benefits which include dental cover, health cash plan and eye tests
- Financial advice/support available (including expert advice from our pension provider, and recommendations on savings & loans options)
- Employee discounts available with various retailers, gyms, and wienerberger products
- Life assurance (2x annual salary)
- Opportunity to join our Share Incentive Plan and our Employee Profit Participation Programme
About Wienerberger Ltd
Wienerberger Ltd is a provider of wall, roof and landscaping innovations, offering outstanding, sustainable solutions for new build and renovation. In the UK, we have head offices located in Cheadle and Doncaster, showrooms in London, Belfast and Surrey, with brick and roof tile production sites in Manchester, Co. Durham, Worcestershire, North Warwickshire, West Midlands, North Kent, Surrey and West Sussex.
So what are you waiting for? Come and join Wienerberger as a Customer Service Advisor and start growing your career with us today! The closing date for this role is subject to change and may be closed earlier than advertised.
Customer Service Advisor employer: wienerberger UK
Contact Detail:
wienerberger UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wienerberger. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common challenges in customer service and how you would handle them. Be ready to share specific examples from your past experiences that highlight your problem-solving skills and ability to build relationships.
✨Tip Number 3
Show off your communication skills! Since this role requires strong verbal and written communication, be prepared to demonstrate these during your interview. Whether it’s through clear answers or asking insightful questions, make sure you shine in this area.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to do, so why not?
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience, especially in a B2B environment, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our team. Share specific examples of how you've built relationships with customers in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your proficiency in both verbal and written communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at wienerberger UK
✨Know the Company Inside Out
Before your interview, take some time to research Wienerberger UK & Ireland. Understand their commitment to sustainability and the products they offer. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight situations where you built strong relationships or resolved complaints effectively. This will demonstrate your capability as a Customer Service Advisor.
✨Practice Your Communication
Since strong communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on both verbal and written communication to ensure you're confident during the real deal.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or training opportunities. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.
