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For Companies At a Glance
- Tasks: Deliver outstanding customer service and build strong relationships with clients.
- Company: Join Wienerberger, a leader in sustainable building solutions.
- Benefits: Up to £28,000 salary, bonus, 25 days holiday, and health benefits.
- Why this job: Make a real impact in a supportive team while growing your career.
- Qualifications: Experience in B2B customer service and strong communication skills.
- Other info: Dynamic work environment with excellent training and career development opportunities.
The predicted salary is between 24000 - 28000 £ per year.
Come and join us as a Customer Service Advisor at our Cheadle office, near Stockport. Wienerberger UK & Ireland is dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high-quality building products, systems, and solutions. We foster long-term partnerships, support exceptional careers, and place sustainability at the heart of everything we do.
About the Role
As Customer Service Advisor you will deliver outstanding service, build strong relationships, and handle customer orders accurately. The role is known as a Customer Support Advisor internally. You will make sure that our logistics team are kept up to date which helps our products arrive at when our customers expect. This is a friendly and supportive team based at our Head Office in Cheadle. We provide excellent training and coaching to help you succeed, as well as opportunities for you to develop your career further with us.
Your duties are varied and include:
- Maintaining relationships with our external sales team representatives
- Involvement in customer visits and attending some sales meetings
- Data checking & verifying order schedules
- Providing customers with regular updates on their orders
- Supporting the sales team with pricing queries and investigating complaints/problems
Hours of Work: 35 hours a week. Monday to Friday, 9.00am – 5.00pm or 8am to 4pm.
About You
You will be an experienced Customer Service professional who has worked with customers in a B2B (business to business) environment. You will have had proven experience building relationships with your customers, supporting them with various tasks, such as taking orders, answering queries, and investigating any complaints/issues. Most importantly, you will have a positive attitude and a passion for customer service excellence. You’ll also have:
- Strong communication skills (both verbal and written)
- Experience working with clients professionally via phone and email
- Good analytical skills
- Experience building longer term relationships
- Ability to work calmly under pressure
- Proficient in Microsoft applications (Word, Outlook, Excel etc)
- Able to work both on own initiative and as part of a team
- Good team playing skills
About our Benefits
- Salary up to £28,000 (depending on experience)
- Annual company bonus up to 4%
- Pension scheme
- 25 days holiday + bank holidays & holiday flexibility (buy 4 extra days and sell up to 2 days) + additional volunteering day
- Employee assistance and wellbeing programmes (including 24/7 online GP, discounts on counselling, mental health support service, get fit programmes)
- Health & wellbeing benefits which include dental cover, health cash plan and eye tests
- Financial advice/support available (including expert advice from our pension provider, and recommendations on savings & loans options)
- Employee discounts available with various retailers, gyms, and Wienerberger products
- Life assurance (2x annual salary)
- Opportunity to join our Share Incentive Plan and our Employee Profit Participation Programme
About Wienerberger Ltd
Wienerberger Ltd is a provider of wall, roof and landscaping innovations, offering outstanding, sustainable solutions for new build and renovation. In the UK, we have head offices located in Cheadle and Doncaster, showrooms in London, Belfast and Surrey, with brick and roof tile production sites in Manchester, Co. Durham, Worcestershire, North Warwickshire, West Midlands, North Kent, Surrey and West Sussex.
So what are you waiting for? Come and join Wienerberger as a Customer Service Advisor and start growing your career with us today! The closing date for this role is subject to change and may be closed earlier than advertised.
Customer Support Advisor in Stockport employer: Wienerberger AG
Contact Detail:
Wienerberger AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Stockport
✨Tip Number 1
Network like a pro! Reach out to current employees at Wienerberger on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Support Advisor role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are key aspects of the job.
✨Tip Number 3
Show your passion for sustainability! Since Wienerberger places it at the heart of their operations, be ready to discuss how you can contribute to their mission during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team at Wienerberger.
We think you need these skills to ace Customer Support Advisor in Stockport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your experience in B2B customer service and any specific skills that match what we're looking for, like strong communication and relationship-building.
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We love candidates who are genuinely excited about helping customers and making their experience better, so don’t hold back on sharing your passion!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we appreciate good communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Wienerberger AG
✨Know the Company Inside Out
Before your interview, take some time to research Wienerberger UK & Ireland. Understand their products, values, and commitment to sustainability. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight situations where you built strong relationships or resolved complaints effectively. This will demonstrate your ability to thrive as a Customer Support Advisor.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
