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For Companies At a Glance
- Tasks: Provide technical support and advice on construction products to customers and internal teams.
- Company: Join a leading company in sustainable building solutions with a collaborative culture.
- Benefits: Competitive salary, career growth opportunities, flexible benefits, and a company pension.
- Why this job: Make a real impact in the construction industry while developing your technical skills.
- Qualifications: Experience in technical support within the construction sector and strong communication skills.
- Other info: Office-based role with occasional travel for project support and site visits.
The predicted salary is between 21600 - 36000 £ per year.
Come and join us as a Technical Officer at our Sale office in Greater Manchester. Part of Wienerberger UK & Ireland, you’ll be joining Building Product Design, a leader in the fields of roofing ventilation, construction membranes, building ventilation, and specialised building products.
About the role
We are currently recruiting for two Technical Officers to join our technical team based in Sale. The technical team provides support and technical advice to our internal and external customers related to the technical elements of our product range. This includes reviewing construction plans/drawings and providing design and technical advice to customers. The role can be fast-paced and varied, as part of your work will support commercial enquiries which require a quick turnaround to secure the sales/orders. One position will focus on specification support, the other on compliance activities.
Both positions involve:
- Delivering front-line technical support to customers and internal teams
- Managing/resolving customer queries and complaints
- Preparing and interpreting thermal transmittance calculations (U-value) in accordance with BR443 and BS EN ISO 6946 standards
- Conducting condensation risk analyses in accordance with BS 5250 and BS EN 13788
- Performing take-off and quotation services for the cavity tray product range
- Developing ventilation strategies for residential and commercial properties
- Handling special enquiries for non-standard product requests
- Logging and monitoring customer enquiries, identifying trends and potential issues
The specification role includes:
- Providing specification support to internal Roofing and Construction sales teams
- Managing and maintaining NBS specifications and BIM content for the product range
The compliance role includes:
- Maintaining and updating product documentation
- Supporting the expansion of the company’s Environmental Product Declarations (EPDs) through data capture and product assessments
Both roles will be office-based, so the support you provide is typically via phone/email or video call, but some travel will occasionally be required to assist on projects and site visits.
Hours of Work: Monday to Friday, 9.00am to 5.00pm
About you
You will be a confident technical administrator with strong attention to detail and experience providing technical support to colleagues/customers via phone/email/in person. You will have experience in a similar role within the construction sector, ideally for a construction products manufacturing business. You will also have:
- Excellent communication skills (both written and verbal)
- Knowledge of the construction industry and construction products
- Good numerical skills
- Ability to learn quickly
- Team working skills
- Comfortable adapting and reacting to changing priorities
- Experience using Microsoft Office suite (e.g. Outlook, Teams, Excel)
- AutoCAD / Revit experience desirable
About our Benefits
Annual salary: Up to £30,000 (depending on experience)
- Training and opportunities to grow your career with us
- Company Pension SIP – ability to become a shareholder via our Share Scheme
- Flexible benefits offering (including health, wellbeing and money saving opportunities)
About Wienerberger UK & Ireland
Building Product Design is part of Wienerberger UK & Ireland. We are dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high-quality building products, systems, and solutions. We foster long-term partnerships, support exceptional careers, and place sustainability at the heart of everything we do.
So what are you waiting for? Come and join us as a Technical Officer and start growing your career with us today! The closing date for this role is subject to change and may be closed earlier than advertised.
Technical Officer in Manchester employer: Wienerberger AG
Contact Detail:
Wienerberger AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the construction industry, especially those who work at wienerberger or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss thermal transmittance calculations and compliance standards confidently. We want to see that you know your stuff!
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples where you've resolved customer queries or handled technical issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at wienerberger.
We think you need these skills to ace Technical Officer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Officer role. Highlight your experience in providing technical support and any relevant skills you have in the construction sector. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Since this role involves technical elements, don’t forget to mention your experience with thermal transmittance calculations and any software like AutoCAD or Revit. We’re keen to see how you can contribute to our technical team!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as a potential Technical Officer!
How to prepare for a job interview at Wienerberger AG
✨Know Your Technical Stuff
Make sure you brush up on the technical aspects of the role, especially around thermal transmittance calculations and condensation risk analyses. Familiarise yourself with BR443, BS EN ISO 6946, and other relevant standards so you can confidently discuss them during the interview.
✨Showcase Your Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical audiences in the past. This will demonstrate your ability to provide front-line support.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling customer complaints or managing tight deadlines. Think of specific instances from your previous roles where you successfully navigated similar challenges, and be ready to share those stories.
✨Research the Company Culture
Dive into wienerberger UK & Ireland's values and mission. Understanding their commitment to sustainability and innovation will help you align your answers with their goals. It shows you're not just interested in the job, but also in being part of their vision.
