Receptionist / Administrator in Widnes

We are looking to recruit a highly motivated individual to join our reception and administrative department, who has experience of working in a healthcare setting and an understanding of EMIS software. You will also have a knowledge and understanding of data protection and be able to demonstrate robust patient confidentiality systems. The vacancy is a fixed term 6 months position with the potential to become permanent. 16 hours per week, shift pattern is Monday to Friday between the hours of 8.30 am to 8.45 pm, you will also be required to work one Saturday in three. Salary is dependent on experience, WTE is in the region of £22,291 - £24,000.

Main duties of the job:

• To provide support to the reception and administration teams including reception, administration tasks and typing for all services delivered by Widnes Highfield Health.
• The post holder may be required to undertake other duties in keeping with the role, as deemed necessary by the General Manager.

About us:

Widnes Highfield Health is a GP Federation delivering Primary and Community Care services. We are a well-established provider and have been delivering services for the population of Halton for over 15 years. We are a company with innovation at its culture and constantly looking for ways to grow the support to our local community.

Job responsibilities:

• Booking of appointments, ensuring accurate information is recorded to retrieve the correct electronic patient record.
• Scanning medical documentation and referrals into patient electronic medical record.
• To establish and maintain filing and administrative systems to ensure written or computer information is easily accessible and secure.
• Filing of patient correspondence/documentation in patient medical records as necessary.
• To receive incoming telephone calls and initiate outgoing telephone calls to facilitate timely and appropriate communications with patients and external agencies, taking messages and dealing with appropriate queries.
• To maintain computer system in an accurate and secure manner.
• To assist with gathering of statistics and information when required.
• Typing of clinical letters using Lexacom transcribing system.
• To receive and despatch mail to relevant parties.
• To maintain company secure e-mails, print off and process incoming e-mail referrals.
• Be able to explain clinic arrangements and formal requirements to patients.
• Respond to all requests for assistance from patients and visitors.
• To provide cover for members of the reception and administrative team during periods of sickness and annual leave.
• Any other delegated tasks or duties considered applicable to the post.

Person Specification:

Experience:

• Experience of Microsoft Office software.
• Experience of dealing with the public/patients.
• Experience of working within an NHS reception environment.
• Experience of working in a GP practice.
• Experience of EMIS software.

Qualifications:

• A good standard of general education - GCSE grade A to C in English and maths.
• Appropriate typing and word processing qualifications.
• A good knowledge of Microsoft office systems.
• A demonstrable commitment to professional development.
• Qualified in NVQ level 3 customer Service.

Qualities/Attributes:

• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense.
• Ability to work without direct supervision and determine own workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate.
• Able to work under pressure.
• Able to work in a changing environment.
• Able to use own initiative.
• A flexible approach according to the needs of the practice.

Knowledge/Skills:

• High level of proven computer/secretarial skills.
• Proficient in use of Microsoft office products (Word, Excel).
• Proficient in maintenance of databases.
• Excellent organisational & work management skills.
• Clear and confident telephone manner.
• Good spelling and grammar.
• Excellent interpersonal and communication skills, both written and verbal.
• Knowledge and experience of general office procedures.
• Knowledge and understanding of data protection and Caldicott guidelines.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.