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For Companies At a Glance
- Tasks: Ensure top-notch customer interactions and manage quality complaints.
- Company: Innovative hearing aid company in Chester with a global presence.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Join a diverse team and make a real difference in customer care.
- Qualifications: Previous QA experience and familiarity with CRM systems required.
- Other info: Dynamic work environment focused on quality and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
A hearing aid innovation company based in Chester is seeking a Professional Standards Specialist to ensure high-quality interactions with customers. The role involves scoring calls, managing quality complaints, and conducting audits.
Candidates should have previous QA experience and familiarity with CRM systems. Strong attention to detail and the ability to provide feedback on complex cases are essential.
Join a global team that values diversity and inclusivity in the workplace.
Quality Standards & Customer Care Specialist in Chester employer: Widex Sivantos Audiology Group
Contact Detail:
Widex Sivantos Audiology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Standards & Customer Care Specialist in Chester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call scoring and feedback skills before the interview. Think about how you would handle quality complaints and complex cases. We want to see you shine in those scenarios!
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what the company really values and what it’s like to work there. Plus, it might just give you an edge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see what you bring to the table!
We think you need these skills to ace Quality Standards & Customer Care Specialist in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous QA experience and any familiarity with CRM systems. We want to see how your skills align with the role of a Quality Standards & Customer Care Specialist, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ensuring high-quality interactions with customers. Share specific examples of how you've managed quality complaints or conducted audits in the past.
Showcase Attention to Detail: Since attention to detail is key for this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values!
How to prepare for a job interview at Widex Sivantos Audiology Group
✨Know Your Quality Standards
Make sure you understand the key quality standards relevant to customer interactions in the hearing aid industry. Brush up on your previous QA experience and be ready to discuss how you've applied these standards in past roles.
✨Familiarise Yourself with CRM Systems
Since familiarity with CRM systems is crucial for this role, take some time to review the specific systems mentioned in the job description. If you’ve used similar platforms before, be prepared to share examples of how you managed customer data and interactions effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex cases and provide constructive feedback. Think of specific examples from your past experiences where you successfully navigated challenging situations and improved customer satisfaction.
✨Emphasise Diversity and Inclusivity
This company values diversity and inclusivity, so be sure to highlight any experiences or perspectives you bring to the table. Discuss how you can contribute to a positive team environment and support diverse customer needs.
