Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and coach a dynamic customer service team while driving performance.
- Company: A leading hearing aid company dedicated to improving lives in Chester.
- Benefits: Gain valuable leadership experience with a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and a passion for achieving goals.
- Other info: Diverse workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading hearing aid company in Chester is looking for a Team Lead for the Customer Service Team. This 12-month maternity cover offers the opportunity to lead, coach, and drive a high-performing team without needing extensive management experience.
Responsibilities include:
- Acting as the primary contact for B2B customers
- Providing Level 1 support
- Training team members
Ideal candidates will have customer service experience and a proven track record in achieving KPIs. Join a company that values diversity and focuses on improving people's quality of life.
Customer Service Team Lead — Multi-Channel Coach & KPI Driver in Chester employer: Widex Sivantos Audiology Group
Contact Detail:
Widex Sivantos Audiology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead — Multi-Channel Coach & KPI Driver in Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We want to show off our skills and experiences that align with the job description.
✨Tip Number 3
Showcase our passion for improving people's quality of life during the interview. This company values diversity and impact, so let’s highlight how we can contribute to that mission.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role.
We think you need these skills to ace Customer Service Team Lead — Multi-Channel Coach & KPI Driver in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant achievements in driving KPIs, as this will show us you’re a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about leading a customer service team. Share specific examples of how you've coached others or improved team performance, so we can see your leadership potential.
Showcase Your Communication Skills: Since this role involves acting as a primary contact for B2B customers, make sure your written application is clear and professional. Good communication is key, so let your personality shine through while keeping it polished.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Widex Sivantos Audiology Group
✨Know the Company Inside Out
Before your interview, take some time to research the hearing aid company. Understand their products, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in improving people's quality of life.
✨Highlight Your Customer Service Experience
Make sure to prepare examples from your past roles that showcase your customer service skills. Think about specific situations where you resolved issues or exceeded KPIs. This will demonstrate your capability to lead and coach a high-performing team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service scenarios. Practice your responses to these types of questions, focusing on your problem-solving skills and ability to train others. This will help you stand out as a candidate who can drive results.
✨Showcase Your Leadership Potential
Even if you don’t have extensive management experience, think about times when you’ve taken the lead in a project or helped a colleague. Share these stories to illustrate your ability to motivate and guide a team, which is crucial for the Team Lead role.
