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- Tasks: Lead and coordinate technical service delivery across global regions.
- Company: Join a diverse team focused on excellence in IT services.
- Benefits: Enjoy career growth, collaboration, and the chance to impact customer satisfaction.
- Why this job: Be a key player in a fast-paced environment with talented teams.
- Qualifications: Experience in service delivery and strong communication skills required.
- Other info: Diversity and inclusion are at the heart of our workplace culture.
The predicted salary is between 42000 - 58000 £ per year.
We are looking for an experienced Service Delivery Manager to join our team and take a key role in leading the delivery of our technical services across global regions, including North America, Europe, and Singapore. This role will work closely with and oversee the activities of our development teams to ensure that our services are delivered reliably, efficiently, and to the highest standards of quality.
The Service Delivery Manager will be responsible for ensuring our technical teams meet their service level objectives, driving operational excellence, and maintaining strong relationships with internal and external stakeholders. You will play a vital part in coordinating service delivery, managing incidents and problems, and ensuring that development activities align with our customer commitments.
Key Responsibilities- Oversee and coordinate the work of development teams to ensure service stability, performance, and improvement
- Act as the primary point of accountability for service delivery across assigned regions, including the West Coast of North America, Europe, and Singapore
- Manage incidents, service requests, problems, and changes in collaboration with technical teams
- Monitor service performance and ensure that service levels and key performance indicators are met or exceeded
- Proactively identify risks to service delivery and drive corrective and preventive actions
- Lead regular service review meetings with customers and internal stakeholders
- Support the release management process by working with development teams to ensure new features and fixes are deployed safely and efficiently
- Gather customer feedback and drive continuous improvement initiatives
- Produce regular operational reports and provide insight into service performance and improvements
- Proven experience as a Service Delivery Manager, Technical Account Manager, or similar role
- Demonstrable experience overseeing and working closely with development or engineering teams
- Strong understanding of incident management, problem management, and change management processes
- Excellent communication skills with the ability to influence and engage both technical and non-technical audiences
- Experience working in a global environment, coordinating across different time zones and regions
- Solid understanding of Agile, DevOps, and modern software delivery practices
- ITIL foundation certification or strong knowledge of IT service management principles is highly desirable
- Ability to thrive in a fast-paced environment and manage multiple priorities
- The opportunity to lead service delivery across global regions
- A collaborative working environment with talented development and technical teams
- Opportunities for career growth and professional development
- A chance to make a real impact on customer satisfaction and service excellence
If you are passionate about service delivery, enjoy working closely with development teams, and are looking for a global leadership role, we would love to hear from you.
Widen The Net celebrates diversity and is committed to an inclusive workplace where everyone can thrive.
Information Technology Service Delivery Manager employer: Widen the Net Limited
Contact Detail:
Widen the Net Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and Agile methodologies, as these are crucial for the role. Being able to speak confidently about how you've applied these frameworks in past experiences will set you apart.
✨Tip Number 2
Highlight your experience in managing global teams and coordinating across different time zones. Share specific examples of how you've successfully navigated challenges in a global environment.
✨Tip Number 3
Prepare to discuss your approach to incident management and problem-solving. Be ready to provide real-life scenarios where you've effectively managed incidents and driven improvements.
✨Tip Number 4
Showcase your communication skills by being clear and engaging during any discussions. Practice articulating complex technical concepts in a way that non-technical stakeholders can understand.
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Delivery Manager or in similar roles. Focus on your achievements in overseeing development teams, managing incidents, and improving service delivery.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Emphasise your experience with global teams, incident management, and your understanding of Agile and DevOps practices.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with both technical and non-technical stakeholders. This is crucial for the role, so highlight any relevant experiences.
Highlight Continuous Improvement Initiatives: Mention any past initiatives where you gathered customer feedback and implemented changes to improve service delivery. This aligns well with the company's focus on operational excellence and customer satisfaction.
How to prepare for a job interview at Widen the Net Limited
✨Showcase Your Experience
Be prepared to discuss your previous roles as a Service Delivery Manager or similar positions. Highlight specific examples where you successfully managed service delivery, coordinated with development teams, and met service level objectives.
✨Understand the Technical Landscape
Familiarise yourself with Agile, DevOps, and modern software delivery practices. Be ready to explain how these methodologies can enhance service delivery and improve team collaboration.
✨Demonstrate Strong Communication Skills
Since this role involves engaging with both technical and non-technical stakeholders, practice articulating complex ideas in a clear and concise manner. Prepare to provide examples of how you've influenced decisions or resolved conflicts in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and incident management skills. Think of scenarios where you identified risks, managed incidents, or led service review meetings, and be ready to discuss your approach and outcomes.
