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- Tasks: Lead and coordinate technical service delivery across global regions.
- Company: Join a diverse team focused on excellence in IT services.
- Benefits: Enjoy career growth, collaboration, and the chance to impact customer satisfaction.
- Why this job: Be a key player in a fast-paced environment with talented teams.
- Qualifications: Experience in service delivery and strong communication skills required.
- Other info: Diversity and inclusion are celebrated; your voice matters here.
The predicted salary is between 42000 - 58000 £ per year.
We are looking for an experienced Service Delivery Manager to join our team and take a key role in leading the delivery of our technical services across global regions, including North America, Europe, and Singapore. This role will work closely with and oversee the activities of our development teams to ensure that our services are delivered reliably, efficiently, and to the highest standards of quality.
The Service Delivery Manager will be responsible for ensuring our technical teams meet their service level objectives, driving operational excellence, and maintaining strong relationships with internal and external stakeholders. You will play a vital part in coordinating service delivery, managing incidents and problems, and ensuring that development activities align with our customer commitments.
Key Responsibilities- Oversee and coordinate the work of development teams to ensure service stability, performance, and improvement
- Act as the primary point of accountability for service delivery across assigned regions, including the West Coast of North America, Europe, and Singapore
- Manage incidents, service requests, problems, and changes in collaboration with technical teams
- Monitor service performance and ensure that service levels and key performance indicators are met or exceeded
- Proactively identify risks to service delivery and drive corrective and preventive actions
- Lead regular service review meetings with customers and internal stakeholders
- Support the release management process by working with development teams to ensure new features and fixes are deployed safely and efficiently
- Gather customer feedback and drive continuous improvement initiatives
- Produce regular operational reports and provide insight into service performance and improvements
- Proven experience as a Service Delivery Manager, Technical Account Manager, or similar role
- Demonstrable experience overseeing and working closely with development or engineering teams
- Strong understanding of incident management, problem management, and change management processes
- Excellent communication skills with the ability to influence and engage both technical and non-technical audiences
- Experience working in a global environment, coordinating across different time zones and regions
- Solid understanding of Agile, DevOps, and modern software delivery practices
- ITIL foundation certification or strong knowledge of IT service management principles is highly desirable
- Ability to thrive in a fast-paced environment and manage multiple priorities
- The opportunity to lead service delivery across global regions
- A collaborative working environment with talented development and technical teams
- Opportunities for career growth and professional development
- A chance to make a real impact on customer satisfaction and service excellence
If you are passionate about service delivery, enjoy working closely with development teams, and are looking for a global leadership role, we would love to hear from you.
Widen The Net celebrates diversity and is committed to an inclusive workplace where everyone can thrive. By applying, you consent to your personal details being processed in line with our Privacy Notice, available upon request.
Information Technology Service Delivery Manager employer: Widen the Net Limited
Contact Detail:
Widen the Net Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and Agile methodologies, as these are crucial for the role. Being able to speak confidently about how you've applied these frameworks in past experiences will set you apart.
✨Tip Number 2
Highlight your experience in managing global teams and coordinating across different time zones. Share specific examples of how you've successfully navigated challenges in a global environment.
✨Tip Number 3
Prepare to discuss your approach to incident management and problem-solving. Be ready to provide real-life scenarios where you've effectively managed service delivery issues and improved performance.
✨Tip Number 4
Showcase your communication skills by being clear and concise in your discussions. Practice articulating complex technical concepts in a way that non-technical stakeholders can understand, as this is key for the role.
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Delivery Manager or in similar roles. Focus on your achievements in overseeing development teams, managing incidents, and improving service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service delivery and your ability to work with technical teams. Mention specific examples of how you've driven operational excellence and improved service performance in previous roles.
Highlight Key Skills: In your application, emphasise your understanding of Agile, DevOps, and ITIL principles. Make sure to mention your experience in incident management and your ability to communicate effectively with both technical and non-technical stakeholders.
Showcase Global Experience: If you have experience working in a global environment, be sure to highlight this in your application. Discuss how you've successfully coordinated across different time zones and regions, as this is crucial for the role.
How to prepare for a job interview at Widen the Net Limited
✨Understand the Role
Make sure you have a solid grasp of what a Service Delivery Manager does, especially in a global context. Familiarise yourself with the key responsibilities outlined in the job description, such as overseeing development teams and managing incidents.
✨Showcase Your Experience
Prepare to discuss your previous experience in service delivery or similar roles. Highlight specific examples where you've successfully managed teams, improved service levels, or handled incidents effectively.
✨Communicate Clearly
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Be ready to explain complex technical concepts in a way that non-technical stakeholders can understand.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've identified risks and implemented corrective actions in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities.
