At a Glance
- Tasks: Be the go-to IT support hero, tackling Mac and cloud tech challenges.
- Company: Join a global leader in cutting-edge AR and VR technologies.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Exciting projects and a vibrant team await you in London!
- Why this job: Make a real difference in tech support while working with innovative tools.
- Qualifications: 12 months of IT support experience and a knack for problem-solving.
The predicted salary is between 48000 - 52000 £ per year.
Our client is a global leading high tech company with over 6,500 employees across 20+ offices. They are fast growing and working with cutting edge AR and VR technologies, 3D printing, etc.
They are looking for an IT Support Technician to join their London, Farringdon office:
- Responsibilities:
- Right hand man to IT support manager on site and be the escalation point for IT issues
- Troubleshooting mostly Mac OSX plus some Windows OS storage, backups and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, JAMF/Airwatch
- Clearing tickets backlog, analysing issues and following up with end users, escalating technical issues, helping resolve problems and finding root cause within SLA
- Documentation
- Help with IT network configuration, IT project work and IT inventory
Contract Details: This contract is Inside IR35 and paying £200 per day.
Work Hours: Monday - Friday normal business hours.
Requirements:
- 12 months experience working as IT support
- Working knowledge in Gsuite or Mac OSX
- Excellent client facing and problem solving skills, creative thinking and sociable personality
IT Support Technician – Mac & Cloud Solutions (London) employer: Widen the Net | B Corp
Join a dynamic and innovative team at a global leader in high-tech solutions, where you will have the opportunity to work with cutting-edge AR and VR technologies in a vibrant London office. Our supportive work culture fosters collaboration and creativity, providing ample opportunities for professional growth and development. With a focus on employee well-being and a commitment to excellence, we offer a rewarding environment for IT Support Technicians looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician – Mac & Cloud Solutions (London)
✨Tip Number 1
Network like a pro! Attend tech meetups or local events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes, especially with Mac OSX and cloud solutions. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for those interviews! Brush up on common IT support scenarios and be ready to demonstrate your problem-solving skills. Practice explaining your thought process clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace IT Support Technician – Mac & Cloud Solutions (London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Mac OSX and any relevant IT support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about the role and how your background makes you a perfect fit. We love a bit of personality, so let your enthusiasm for tech and support come through.
Showcase Relevant Experience:When filling out your application, focus on your experience with tools like Gsuite, Slack, and any ticketing systems you've used. We want to know how you've tackled IT issues in the past and what you learned from those experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensures you get all the updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Widen the Net | B Corp
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Mac OSX and Gsuite. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you resolved them. This will show that you’re not just familiar with the tech, but that you can handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT problems before. Think about times when you had to think creatively to resolve an issue or when you escalated a problem effectively. This will demonstrate your analytical skills and ability to work under pressure.
✨Get Familiar with Their Tools
Research the tools mentioned in the job description, like Okta, Atlassian, and Slack. If you have experience with these platforms, be ready to discuss how you’ve used them in previous roles. If not, take some time to learn the basics so you can speak confidently about them.
✨Practice Your Client-Facing Skills
Since this role requires excellent client-facing skills, think about how you communicate with users. Practice explaining technical concepts in simple terms, and be prepared to showcase your sociable personality during the interview. Remember, it’s all about making the user feel supported!
