At a Glance
- Tasks: Be the go-to IT support hero, tackling Mac and cloud tech challenges.
- Company: Join a global leader in cutting-edge AR and VR technologies.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Exciting projects and a vibrant team await you in London!
- Why this job: Make a real difference in tech support while working with innovative tools.
- Qualifications: 12 months of IT support experience and a knack for problem-solving.
The predicted salary is between 48000 - 52000 £ per year.
Our client is a global leading high tech company with over 6,500 employees across 20+ offices. They are fast growing and work with cutting edge AR and VR technologies, 3D printing, etc.
They are looking for an IT Support Technician to join their London, Farringdon office:
Responsibilities:- Right hand man to IT support manager on site and be the escalation point for IT issues
- Troubleshooting mostly Mac OSX plus some Windows OS storage, backups and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, JAMF/Airwatch
- Clearing tickets backlog, analysing issues and following up with end users, escalating technical issues, helping resolve problems and finding root cause within SLA
- Documentation
- Help with IT network configuration, IT project work and IT inventory
This contract is Inside IR35 and paying £200 per day. Work hours are Monday - Friday during normal business hours.
Requirements:- 12 months experience working as IT support
- Working knowledge in Gsuite or Mac OSX
- Excellent client facing and problem solving skills, creative thinking and sociable personality
IT Support Technician – Mac & Cloud Solutions (London) employer: Widen the Net | B Corp
Join a dynamic and innovative global leader in high-tech solutions, where you'll be at the forefront of cutting-edge AR and VR technologies. Our London office fosters a collaborative work culture that prioritises employee growth, offering ample opportunities for professional development and hands-on experience with the latest digital workspace tools. With a focus on teamwork and creativity, we ensure that our IT Support Technicians are not just problem solvers but also integral contributors to our mission of technological advancement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician – Mac & Cloud Solutions (London)
✨Tip Number 1
Network like a pro! Attend tech meetups or local events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes, especially with Mac OSX and cloud solutions. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Be proactive! If you see a company you want to work for, reach out directly. Express your interest in the IT Support Technician role and ask if they have any upcoming opportunities. It shows initiative and enthusiasm!
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it helps us keep track of your application and get you in front of the right people faster.
We think you need these skills to ace IT Support Technician – Mac & Cloud Solutions (London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Mac OSX and Gsuite. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Technician role. We love a bit of personality, so let your enthusiasm for tech and problem-solving come through.
Show Off Your Troubleshooting Skills:In your application, mention specific examples of how you've tackled IT issues in the past. We’re looking for creative thinkers who can analyse problems and find solutions, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Widen the Net | B Corp
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Mac OSX and any other relevant technologies mentioned in the job description. Familiarise yourself with tools like Gsuite, Okta, and Atlassian. Being able to discuss these confidently will show that you're ready to tackle the role head-on.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've successfully resolved IT issues in the past. Think about specific challenges you faced, the steps you took to solve them, and the outcomes. This will demonstrate your analytical skills and ability to think creatively under pressure.
✨Practice Your Client-Facing Skills
Since this role requires excellent client-facing abilities, practice how you communicate technical information clearly and effectively. You might want to role-play common scenarios with a friend or family member to ensure you can explain complex concepts in a simple way.
✨Be Ready for Technical Questions
Expect to be asked technical questions during the interview. Brush up on troubleshooting techniques and be prepared to walk through your thought process when diagnosing issues. This will help you stand out as someone who not only knows the tech but can also apply it practically.
