At a Glance
- Tasks: Troubleshoot IT issues and support users with Mac, Windows, and Linux systems.
- Company: Join a fast-growing company at the forefront of AR and VR technologies.
- Benefits: Competitive pay of £160 per day and a dynamic work environment.
- Other info: Work Monday to Friday with opportunities for growth in a vibrant team.
- Why this job: Be the go-to person for IT support and make a real difference in tech solutions.
- Qualifications: 6-12 months of IT support experience and knowledge of Gsuite or Mac OSX.
The predicted salary is between 24000 - 36000 £ per year.
Company Overview
Over 6,500 employees across 20+ offices; Fast growing; Cutting edge AR and VR technologies, 3D printing, etc.
Role Overview
They are looking for an IT Support technician to join London, Farringdon office:
- 6 to 12 months experience
- Right hand man to IT support manager on site and be the escalation point for IT issues
- Monday – Friday normal business hours
This contract is Inside IR35 and paying £160 per day.
Responsibilities
- Troubleshooting mostly Mac OSX plus some Windows OS and Linux OS, IT network, AD, storage, backups and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, JAMF/Airwatch
- Clearing tickets backlog, analysing issues and following up with end users, elevate technical issues, helping resolving problems and finding root cause within SLA
- Documentations
- Help with IT network configuration, IT project work and IT inventory
Requirements
- 6-12 months experience working as IT support
- Working knowledge in Gsuite or Mac OSX
- Excellent client facing and problem solving skills, creative thinking and sociable personality
IT Support Technician employer: Widen the Net | B Corp
Join a leading camera and social media company in London, where innovation meets creativity. As an employer, they offer a vibrant work culture that fosters collaboration and personal growth, providing employees with opportunities to develop their skills in a fast-paced environment. With a commitment to empowering individuals through technology, this company not only values your contributions but also supports your career journey in the exciting field of IT asset management.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Widen the Net | B Corp values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Widen the Net | B Corp might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Widen the Net | B Corp!
✨Direct Apply to Widen the Net | B Corp
Let's not forget to apply directly through the Widen the Net | B Corp website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Widen the Net | B Corp.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Widen the Net | B Corp. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Widen the Net | B Corp
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
