At a Glance
- Tasks: Troubleshoot IT issues and support users with Mac, Windows, and Linux systems.
- Company: Join a fast-growing company at the forefront of AR and VR technologies.
- Benefits: Competitive pay of £160 per day and a dynamic work environment.
- Other info: Work Monday to Friday with opportunities for growth in a vibrant team.
- Why this job: Be the go-to person for IT support and make a real difference in tech solutions.
- Qualifications: 6-12 months of IT support experience and knowledge of Gsuite or Mac OSX.
The predicted salary is between 24000 - 36000 £ per year.
Company Overview
Over 6,500 employees across 20+ offices; Fast growing; Cutting edge AR and VR technologies, 3D printing, etc.
Role Overview
They are looking for an IT Support technician to join London, Farringdon office:
- 6 to 12 months experience
- Right hand man to IT support manager on site and be the escalation point for IT issues
- Monday – Friday normal business hours
This contract is Inside IR35 and paying £160 per day.
Responsibilities
- Troubleshooting mostly Mac OSX plus some Windows OS and Linux OS, IT network, AD, storage, backups and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, JAMF/Airwatch
- Clearing tickets backlog, analysing issues and following up with end users, elevate technical issues, helping resolving problems and finding root cause within SLA
- Documentations
- Help with IT network configuration, IT project work and IT inventory
Requirements
- 6-12 months experience working as IT support
- Working knowledge in Gsuite or Mac OSX
- Excellent client facing and problem solving skills, creative thinking and sociable personality
IT Support Technician employer: Widen the Net | B Corp
Join a dynamic and innovative company at the forefront of AR and VR technologies, where you'll be part of a collaborative team in our Farringdon office. We offer a supportive work culture that values employee growth, with opportunities to enhance your skills in cutting-edge IT solutions while enjoying a healthy work-life balance. With a focus on professional development and a vibrant workplace, this is an excellent opportunity for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend meetups, join online forums, or even hit up LinkedIn. You never know who might have a lead on that perfect IT Support Technician role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mini lab at home with different operating systems like Mac OSX and Windows. The more hands-on experience you have, the better you'll perform in interviews when they throw real-world problems your way.
✨Tip Number 3
Don’t just apply for jobs; tailor your approach! When you find a role that excites you, research the company and mention specific technologies they use in your conversations. Show them you’re not just another applicant but someone genuinely interested in their work.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that IT Support Technician gig!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Mac OSX, Windows, and Linux. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your creative problem-solving skills can help our team. Keep it friendly and professional!
Show Off Your Client-Facing Skills:Since this role involves a lot of interaction with users, let us know about your experience in client-facing roles. Share examples of how you've resolved issues and kept users happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Widen the Net | B Corp
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Mac OSX, Windows OS, and Linux. Familiarise yourself with the tools mentioned in the job description like Okta, Atlassian, and Google Workspace. Being able to discuss these technologies confidently will show that you're ready to tackle the role head-on.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've resolved IT issues in the past. Think about specific challenges you faced, how you approached them, and what the outcomes were. This will demonstrate your analytical skills and ability to work under pressure, which are crucial for an IT Support Technician.
✨Get Ready for Client Interaction
Since this role involves client-facing responsibilities, practice your communication skills. Be ready to explain technical concepts in simple terms and show that you can handle difficult situations with a sociable personality. A friendly approach can make all the difference when dealing with end users.
✨Document Everything
Highlight your attention to detail by discussing the importance of documentation in IT support. Be prepared to talk about how you’ve kept track of issues, solutions, and processes in previous roles. This will show that you understand the value of clear communication and organisation in a busy service desk environment.
