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- Tasks: Support IT Service Operations and drive continuous improvement for a leading social media client.
- Company: Join a dynamic team at a top social media company with a focus on innovation.
- Benefits: Gain valuable experience, develop your skills, and work in a fast-paced environment.
- Why this job: Perfect opportunity to grow in service delivery and IT operations while making an impact.
- Qualifications: 2-4 years in Service Delivery or IT Operations; strong data and presentation skills required.
- Other info: Collaborative culture with opportunities to work closely with leadership and technical teams.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an analytical, detail-oriented Junior Service Delivery Manager / Associate to support IT Service Operations for a leading social media client. This is a great opportunity for someone with strong data and presentation skills who wants to grow in service delivery and IT operations within a fast-paced, high-visibility environment. You will work closely with the Global Service Delivery Manager (SDM) to monitor performance, prepare insights, and help drive continuous improvement across the managed IT service supporting internal end users.
Key Responsibilities
- Pull, analyze, and interpret performance data from tools such as JIRA, ServiceNow, and other ITSM systems.
- Develop reports, scorecards, and dashboards highlighting trends, successes, and improvement opportunities.
- Support creation of executive and customer-facing materials for service reviews (QBRs, operational updates, etc.).
- Work with stakeholders to identify process gaps, measure service quality, and track metrics such as SLA compliance and customer satisfaction.
- Team with SDM to produce clear, visually engaging PowerPoint presentations and Excel/Sheets analyses for leadership meetings.
- Coordinate with technical teams and service leads to validate metrics and ensure data accuracy.
- Maintain strong working relationships across teams and represent the managed services organization with professionalism.
Skills and Qualifications
- 2–4 years of experience in a Service Delivery, IT Operations, or Business Analyst role (preferably within a managed service or enterprise IT environment).
- Strong proficiency with Excel/Google Sheets, PowerPoint, and data visualization tools (e.g., Power BI, Tableau, Looker).
- Familiarity with ITSM tools such as JIRA, ServiceNow, or Freshservice.
- Excellent attention to detail and data accuracy.
- Ability to translate complex data into actionable insights and compelling visuals.
- Confident communicator — polished, reliable, and comfortable working with stakeholders at different levels.
- Well-organized and able to manage multiple priorities in a dynamic setting.
Personality and Work Style
You will be successful in this role if you are naturally curious and analytical, always looking to improve processes, comfortable working both independently and as part of a collaborative IT services team, and professional and poised when interacting with internal clients and leadership.
Information Technology Service Delivery Manager in London employer: Widen the Net | B CorpTM
Contact Detail:
Widen the Net | B CorpTM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your data analysis and presentation work. It’s a great way to stand out and give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions related to service delivery and IT operations. We recommend using the STAR method to structure your answers – it helps you stay clear and concise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Information Technology Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your analytical skills, experience with ITSM tools, and any relevant projects you've worked on. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service delivery and how your background makes you a great fit for the role. Don’t forget to mention your familiarity with tools like JIRA and ServiceNow.
Showcase Your Data Skills: Since this role involves a lot of data analysis, make sure to include examples of how you've used data to drive insights or improvements in past roles. We love seeing how you can turn numbers into stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Widen the Net | B CorpTM
✨Know Your Tools
Familiarise yourself with the ITSM tools mentioned in the job description, like JIRA and ServiceNow. Be ready to discuss how you've used these tools in your previous roles, as this will show your practical experience and understanding of the systems they'll expect you to work with.
✨Data is Key
Since the role involves analysing performance data, brush up on your data interpretation skills. Prepare examples of how you've pulled and analysed data in the past, and think about how you can present that information clearly and effectively, perhaps using PowerPoint or Excel.
✨Showcase Your Communication Skills
As a Service Delivery Manager, you'll need to communicate with various stakeholders. Practice explaining complex data insights in simple terms. You might even want to prepare a mini-presentation to demonstrate your ability to create engaging visuals and clear narratives.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle process gaps or service quality issues. Think of specific situations where you've successfully identified and addressed such challenges, and be prepared to share those stories during the interview.