At a Glance
- Tasks: Join our team to greet patients, manage appointments, and support healthcare staff.
- Company: Wide Way Medical Centre, a caring environment focused on patient wellbeing.
- Benefits: Gain valuable experience in healthcare, flexible hours, and a supportive team.
- Other info: Opportunity for growth and learning in a dynamic medical setting.
- Why this job: Make a difference in patients' lives while developing essential communication skills.
- Qualifications: Enthusiasm for helping others and strong organisational skills.
The predicted salary is between 23832 - 29128 £ per year.
Wide Way Medical Centre has an exciting opportunity for a caring and enthusiastic individual who enjoys working with patients at front of house as a receptionist.
The individual will be joining a team of receptionists to deliver core reception services at the practice which includes meet and greet at the desk and answering phone calls to ensure the patients needs are met.
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The following are the core responsibilities of the Receptionist.
- a. Maintain and monitor the practice appointment system
- b. Process personal, telephone and e-requests for appointments
- c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- d. Signpost patients to the correct service
- e. Initiating contact with and responding to, requests from patients, team members and external agencies
- f. Clinically code data on EMIS Web
- g. Photocopy documentation as required
- h. Data entry of new and temporary registrations and relevant patient information as required
- i. Input data into patients healthcare records as necessary
- a. Direct requests for information, i. e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- b. Manage all queries as necessary in an efficient manner
- c. Carry out system searches as requested
- d. Maintain a clean, tidy, effective working area at all times
- e. Monitor and maintain the reception area and notice boards
- f. Support all clinical staff with general tasks as requested
- In addition to the primary responsibilities, the Receptionist may be requested to:
- a. Partake in audit as directed by the audit lead
- b. Support administrative staff, providing cover during staff absences
- c. Action incoming emails and correspondence as necessary
- d. Scan patient related documentation and attach scanned documents to patients healthcare records
- e. Complete opening and closing procedures in accordance with the duty rota
- f. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- g. Order and monitor stationery supplies
- h. Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
- a. Deputise for the Patient services lead during periods of absence
- b. Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
- c. Identify and provide team training where required
- d. Support in producing and maintaining the duty rota
- e. Support the Practice Manager with all Patient Participation Group related matters
- f. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
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Receptionist employer: Wide Way Medical Centre
Wide Way Medical Centre is an exceptional employer that prioritises a supportive and collaborative work environment for its reception team. With a focus on patient care, employees benefit from ongoing training opportunities and the chance to work closely with a multidisciplinary team, fostering both personal and professional growth. Located in a vibrant community, the practice offers a fulfilling role where you can make a meaningful impact on patients' lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Wide Way Medical Centre.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Wide Way Medical Centre.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Wide Way Medical Centre, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Wide Way Medical Centre.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Wide Way Medical Centre.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Wide Way Medical Centre. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Wide Way Medical Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Wide Way Medical Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Wide Way Medical Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
