Security Officer (Days) in Kettering

We are looking for flexible (4 on 4 off, 11 hour shifts), empathetic, resilient team players with good interpersonal skills to join our in-house Security team as a security officer. Working as part of the Security team, you will work across the park and all departments, ensuring that all guests, team members, and park property are safe.

A varied and active customer-focused role, this position ensures that all visitors, team members, and property of the park are safe and secure, and that our customers have a consistently exceptional experience at every visit. The job holder must have strong communication skills and, due to the nature of the business, be flexible and able to turn their hand to most duties required within the business at all times.

Collaboration is a value of Wicksteed Park, and all roles may be required to vary responsibilities to meet the needs of the business.

Key Responsibilities

1. Ensure that all customers and visitors have an excellent and consistent visit each time.
2. Observe the customer experience across the park and take action if required.
3. Check customer satisfaction during their visit and respond promptly to service needs and feelings expressed by customers.
4. Work without supervision focusing on the customer experience.
5. Ensure equipment and premises are maintained in a clean working condition and report any issues to your line manager.
6. Deal with customer enquiries to conclusion, reaching the best outcome for the customer and the business, escalating where necessary.
7. Monitor site activity via all channels. Ensure the park borders, area boundaries, and fencing are secure.
8. Lead by example and wear the full correct uniform when on duty so customers can easily identify security.
9. Arrange for the safe transportation of cash and business products around the Park as required.
10. Deal with antisocial behaviour in accordance with policy.
11. Direct and liaise with the emergency services when called to the Park and with the Police and authorities as necessary.
12. Ensure premises are properly secure when unattended.
13. Coordinate the flow of traffic and vehicle parking as required. Monitor and actively control the use of space to meet business needs and service levels. Provide assistance for marshalling, instruction, and direction of pedestrian and vehicle traffic.
14. Respond to and take action where necessary following customer complaints.
15. Assist as a contact for on-site campers and assist with out-of-hours check-ins.
16. Maintain cleanliness and working order of all customer facilities, including park equipment and toilet facilities.
17. Actively promote customer events and drive customer engagement with our heritage.
18. Maintain a visible presence onsite, responsible for receiving feedback from visitors and the community and ensuring the right team has the information to manage the feedback.
19. Work flexibly in line with business requirements.
20. Optimize all opportunities to reduce costs.
21. Carry out employee searches, report findings, and follow up investigations when required.
22. Take responsibility for the security of keys and access codes to buildings, areas, and gates as required.
23. Ensure confidentiality at all times.
24. Write reports of daily activities and report incidents and irregularities to the Senior Manager.
25. Report all incidents, equipment breakdowns, safety breaches, and repair needs, ensuring action is taken to rectify operational problems.
26. Ensure compliance with Health and Safety legislation and company policy relating to employment.
27. Ensure good working relationships with Front of House and all departments across the business.
28. Ensure that all Health & Safety measures and procedures are observed and adhered to by staff, volunteers, and the general public within the Park, making reports, liaising with the relevant departments, and following up with audits where necessary.
29. Understand and adhere to our data protection and GDPR policies, including safe storage, record keeping, and disposal of customer lost property, customer details, and CCTV.
30. Report any accidents or incidents promptly and correctly in line with Park procedures.
31. Assist with work in any other department as workload and Park priorities dictate.
32. Maintain the relevant First Aid Qualification and provide first aid when required.
33. Manage your performance using the employee value framework.
34. Support and inspire others in the team to achieve team success.
35. Display commitment to training through participation, and sign off of training records and application of learning in the workplace.
36. Champion innovation and continued improvement at a team level.
37. Listen to others and share ideas on improvements. Identify opportunities and work with the management team to implement changes to strengthen our vision and values.

Reports to: Head of Estate

Skills and Qualifications

• Be passionate about the customer experience.
• Be a minimum of 21 years of age and have a full driving license.
• Be flexible to work shifts including weekends and nights.
• Be First Aid Trained, or willing to work to achieve a suitable qualification.
• Be DBS checked, or willing to complete the relevant checks.
• Be self-motivated and able to maintain a high standard of personal presentation.
• Be able to think and act quickly in emergencies and/or under pressure.
• Have previous experience and be able to operate CCTV and monitoring equipment.
• Have previous experience in a similar role.

Job Types: Full-time, Permanent

Pay: £12.22 per hour

Expected hours: 38.5 per week

• Discounted or free food
• Free parking
• On-site parking

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Kettering: reliably commute or plan to relocate before starting work (required)