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- Tasks: Serve delicious coffee and food while providing excellent customer service.
- Company: Heaphy’s is a vibrant independent café in Glastonbury, focused on local ingredients and ethical coffee.
- Benefits: Enjoy flexible hours, a supportive team, and free or discounted food.
- Why this job: Join a friendly community, learn barista skills, and make a positive impact on guests' experiences.
- Qualifications: No experience needed; just bring your passion for coffee and great communication skills!
- Other info: Part-time and flexible contracts available, with opportunities for training and development.
Who We Are: Heaphy’s is a small independent café in the heart of Glastonbury, serving breakfast and lunch menus celebrating locally sourced ingredients, alongside our range of speciality cakes and drinks. We’re serious about serving a great cup of ethical, sustainable coffee!
We’re open 7 days a week for daytime hours on a rota basis from 07:30am to 17:30pm, with indoor and outdoor seating for approximately 45 covers in total. We occasionally do evening and special events.
We’re committed to providing equality of opportunity so if you have a disability, we would be happy to discuss reasonable adjustments to the job with you.
Where you’ll be working: Heaphy’s Café is based in the centre of Glastonbury in the Market Place – at the heart of the community.
What you’ll achieve with us: As a motivated, welcoming member of our front-of-house team, you’ll be delivering great guest service in a friendly, relaxed environment. As a small café, our supportive team is critical to every aspect of delivering a great guest experience – you’ll spend time covering duties in all front-of-house areas including interacting with guests, taking orders and till work, washing up and cleaning duties, restocking, making beverages, clearing tables, and carrying out basic food preparation service.
What you’ll be doing as part of the team:
- OPERATIONAL DELIVERY DUTIES: Preparing and serving beverage and food items (training provided), maintain high levels of cleanliness and hygiene at all times, carry out all tasks to ensure smooth operation of café and delivery of excellent guest service standards, assist with resolving guest complaints or queries, assist in delivering service for onsite private events.
- FINANCE DUTIES: Record all food and beverage sales accurately using till system, carry out café close-down procedures including end-of-day reporting.
- HEALTH AND SAFETY DUTIES: Adhere to health and safety regulations set out by Heaphy’s Limited in accordance with its statutory regulations, ensure accidents and near misses are recorded, ensure equipment is used and maintained appropriately.
- OTHER DUTIES: Maintain excellent levels of communication with Catering Manager, the café team, and broader Heaphy’s Limited team, attend training courses as required including fire safety, allergens, basic first aid, ensure café daily security checks are completed.
In addition to the above, the post-holder may be required to undertake other reasonable duties and responsibilities to be agreed with the Catering Manager.
Who we’re looking for: You’re a team player with some catering and barista experience (although training will be provided); you’ve got a passion for producing excellent coffee and celebrating local food and drink. You’re a ‘people person’ who loves interacting with customers, offering a warm, friendly service.
- Barista experience (further training will be provided)
- Knowledge of coffee
- Able to make coffee at a fast pace whilst maintaining great consistency
Essential skills / knowledge / qualifications:
- Great communication skills – allowing you to interact with guests in a warm, friendly manner to build positive relationships
- Level 2 Food Hygiene & Safety Certificate (or willingness to complete this)
- Willingness to go the extra mile to deliver great service
- Ability to work effectively as part of a supportive team
- Comfortable with the challenges of working under pressure when things get busy in a fast-paced environment
- Proactively identify and complete tasks in quieter periods
Occasionally we may need to review a job description to incorporate any changes or other duties needed for the role as identified by the Catering Manager.
Job Types: Part-time, Permanent, Temporary contract, Fixed term contract, Zero hours contract
Contract length: 8 months
Salary: £12.00 per hour
Expected hours: 16 – 32 per week
Company pension
Discounted or free food
Schedule: 8 hour shift, Day shift, Weekend availability
To apply, please call our office on 01458 258 700 or apply online for a call-back.
Contact Detail:
Wickhollow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Barista – Glastonbury
✨Tip Number 1
Familiarise yourself with the local coffee scene and Heaphy’s menu. Knowing about their speciality drinks and locally sourced ingredients will show your genuine interest in the café and its offerings during any conversations.
✨Tip Number 2
Practice your barista skills, even if you’re not an expert yet. Being able to demonstrate your ability to make a great cup of coffee quickly and consistently can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your customer service experience. Think of specific examples where you’ve gone the extra mile for customers, as this aligns with Heaphy’s commitment to excellent guest service.
✨Tip Number 4
Show your enthusiasm for teamwork. Heaphy’s values a supportive team environment, so be ready to share how you’ve successfully collaborated with others in previous roles.
We think you need these skills to ace Barista – Glastonbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in catering or as a barista. Emphasise your passion for coffee and local food, as well as your ability to work in a fast-paced environment.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific reasons why you want to work at Heaphy’s and how you can contribute to their team.
Showcase Your Communication Skills: In your application, demonstrate your excellent communication skills. Provide examples of how you've successfully interacted with customers in previous roles, as this is crucial for delivering great guest service.
Highlight Your Team Player Attitude: Mention experiences where you worked effectively as part of a team. Heaphy’s values a supportive team environment, so showcasing your ability to collaborate will strengthen your application.
How to prepare for a job interview at Wickhollow
✨Show Your Passion for Coffee
Make sure to express your enthusiasm for coffee and local ingredients during the interview. Share any experiences you have with coffee preparation or your favourite types of coffee, as this will demonstrate your genuine interest in the role.
✨Emphasise Teamwork Skills
Since Heaphy’s values a supportive team environment, highlight your ability to work well with others. Provide examples of how you've collaborated in previous roles, especially in fast-paced settings, to show that you're a team player.
✨Prepare for Customer Interaction Scenarios
Be ready to discuss how you would handle various customer service situations. Think of examples where you resolved complaints or provided exceptional service, as this will showcase your communication skills and ability to connect with guests.
✨Understand Health and Safety Regulations
Familiarise yourself with basic health and safety practices relevant to food and beverage service. Being knowledgeable about hygiene standards and safety protocols will demonstrate your commitment to maintaining a safe environment for both staff and customers.
