At a Glance
- Tasks: Deliver exceptional customer service and assist shoppers for a great experience.
- Company: Join a friendly team focused on customer satisfaction and support.
- Benefits: Competitive pay, flexible hours, discounts, and a supportive work environment.
- Other info: Enjoy up to 35 days of leave and various wellbeing benefits.
- Why this job: Make a difference in customers' day while growing your skills and career.
- Qualifications: Previous customer service experience is a plus, but enthusiasm is key!
The predicted salary is between 26500 - 30000 € per year.
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.
What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy
- Aviva Digital GP
- Financial Education & loans
- Discount platform including savings and cash back at numerous retailers
- Savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
Customer Service Assistant in Yeovil employer: Wickes
Join us as a Customer Service Assistant and experience a supportive work environment where your contributions directly enhance the customer experience. We prioritise employee growth with comprehensive training, flexible working options, and a generous benefits package that includes competitive pay, annual leave, and wellbeing initiatives, all designed to help you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Yeovil
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your previous customer service experience and how it aligns with what they’re looking for.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Customer Service Assistant in Yeovil
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is up to date and tailored to the Customer Service Assistant role. Highlight any relevant experience you have in customer service, as this will show us you're a great fit for the position.
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your friendly and approachable nature shine through in your cover letter. Remember, we’re all about creating a welcoming customer experience.
Follow the Instructions:Be sure to follow the application instructions carefully. Attach your CV as requested, and if you need any adjustments during the process, just let us know. We want to make it as easy as possible for you to apply!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it’s super straightforward!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to making every customer's visit enjoyable and seamless. Be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions. This will show that you can engage with customers effectively.
✨Highlight Relevant Experience
If you've worked in a similar role before, make sure to highlight this during your interview. Prepare specific examples of situations where you provided excellent service or resolved issues. This will help the interviewer see how your background aligns with their expectations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
