Customer Service Assistant x 13 in Workington

Position Type: Permanent, Contract Type: Part Time

Hours of work: 32

Posted: 14-Sep-2026

Descriptions & Requirements

Be part of something new!

We are absolutely thrilled to announce the upcoming grand opening of our brand-new store in Workington! We're looking for enthusiastic, motivated Customer Service Assistants to join our team! With up to 13 incredible opportunities available, this is your chance to be part of something truly special right from day one!

Our new store is based at - Annie Pit Lane, Workington, CA14 2DB and there is public transport available from the town centre - 10mins to store.

We have several contracts available to give you that work-life balance, these include,

39hrs, 32hrs, 20hrs, 16hrs, 12hrs and 8hrs per week to fit around school times, these are all permanent positions.

Shift Patterns:

Our store operates seven days a week, and we have a variety of shifts including weekends. Typical shift patterns are listed below, but there is flexibility.

Early: 7am - 4pm or 10am - 2pm

Mid: 10am - 4pm

Late: 4pm - 8pm

This is your chance to step into an exciting opportunity and help shape an amazing new team from day one! You'll receive the best training ahead of our grand opening, empowering you to create an unforgettable shopping experience for our customers. Under the inspiring leadership of Store Manager Heather Ronson, we are building a vibrant, high-performing team—and we want you to be a part of this exciting journey!

Please note that training/onboarding will be held locally and in our Carlisle store - travel to be arranged at a later date.

Please also note that we are holding a Welcome Day for all new colleagues on the 26th October which everyone will need to attend.

The Role

No two days are the same. As a Customer Service Assistant, you'll help keep the store running smoothly while delivering outstanding customer service. You'll be involved in a variety of tasks, including:

• Welcoming and assisting customers
• Keeping shelves fully stocked and looking great
• Supporting with deliveries and replenishment
• Ensuring trolleys and baskets are available
• Helping maintain a clean, safe and organised store
• Operating the tills and providing a friendly checkout experience

Whatever you're doing, your focus will always be on making every customer's visit easy, enjoyable and memorable.

About You

We're looking for friendly, reliable people who enjoy working as part of a team and take pride in delivering excellent customer service. You'll ideally have experience in a retail or customer-facing role, but just as importantly, you'll have:

• A willingness to learn
• A flexible approach to working in a fast-paced environment

If you're passionate about helping people, we'd love to hear from you.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.

Up to £300 per month gain share bonus

Up to 10% employer pension contribution

Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

Our Commitment to Inclusion

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here .

Please note the closing date for applications is Wednesday 23rd September