At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming store experience.
- Company: Join a friendly team focused on customer satisfaction and personal growth.
- Benefits: Competitive pay, up to 35 days off, and fantastic discounts.
- Other info: Flexible working options and a supportive, inclusive environment.
- Why this job: Make a difference in customers' lives while developing your career.
- Qualifications: Experience in customer service is preferred but not essential.
The predicted salary is between 25400 - 25400 £ per year.
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr, 18 yrs - 20 yrs £11.52 phr and under 18 yrs £8.47 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Customer Service Assistant in Winnersh employer: Wickes
Join a company that prioritises your growth and wellbeing while you create exceptional customer experiences. With a supportive work culture, comprehensive training, and a generous benefits package including up to 35 days of annual leave and a gain share bonus, you'll find plenty of opportunities to advance your career in a friendly and inclusive environment. Here, every day is a chance to make a difference and be rewarded for it.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Winnersh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your previous customer service experience and how it aligns with what they’re looking for.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance reflects well on your commitment to customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Winnersh
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to help customers in the past!
Be Yourself:Let your personality shine through in your application! We’re looking for friendly and approachable individuals, so don’t be afraid to show us who you are.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Assistant. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to creating a friendly and helpful atmosphere. Be ready to share examples from your past experiences where you went above and beyond for customers.
✨Showcase Your Relevant Experience
If you've worked in a similar role before, make sure to highlight that during the interview. Prepare specific examples of situations where you successfully handled customer queries or complaints. This will demonstrate your capability and readiness for the position.
✨Emphasise Teamwork and Support
This role is all about working together to enhance the customer experience. Be prepared to discuss how you’ve collaborated with colleagues in the past. Share stories that illustrate your ability to support your team and contribute positively to the workplace environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the company fosters an inclusive workplace. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
