IT Product Delivery Manager - Stores in Watford

Are you an experienced IT Product Delivery Manager with expertise in technology that supports retail store operations? Are you seeking a role that offers not only development opportunities but also recognition, rewards, and support, where your contributions will make a genuine impact? We empower people to build and improve things, and you could be a part of that.

In this IT Product Delivery Manager role, you will report into the Head of Product for Stores and be part of the Tech Delivery team within our newly restructured, product-led environment. At Wickes, the primary responsibility of a PDM is to lead the Tech Product Families to facilitate the development, ongoing enhancement, and optimisation of products. The role may also involve facilitating the execution of programmes and projects in collaboration with Senior Business Owners, Product Owners, partners/suppliers, and other relevant stakeholders. All activities must be conducted within the defined scope, adhere to specified quality standards, and be completed within established time and budgetary constraints.

We offer flexible hybrid working, with two - three days a week in our Head Office of Watford. With ambitious plans, time together will create a winning culture. Time in the business will unlock opportunities for impact. Time at home gives you a career that doesn’t put your life on hold. It’s the best of both worlds really.

You’ll lead cross-functional teams through the entire product lifecycle, from ideation through development to launch and post-launch. Engaging cross-functional teams in end to end processes, to ensure projects are completed in line with timeframes, budget and scope.

• Proven experience with EPOS, stock management or 3D design software would be advantageous.
• Proven experience working in a SaaS environment or with SaaS products is essential.

You’ll ensure our projects are landed into a product lifecycle for ongoing monitoring, development and management. Owns and manages the technical deliverables on the product roadmap and associated delivery plans, ensuring they are kept up to date and reflect the targeted value agreed with product owners, head of product and senior business owners. Collaboration is key with our engineering teams to ensure timely product delivery and resolve any issues during the development process, fostering a culture of innovation and continuous improvement. You will work with senior stakeholders and third parties to coordinate the delivery of innovative and effective technological solutions.

As an experienced IT Product Delivery Manager, you will be delivering in a Retail environment or similar fast-paced customer focused organisation. Possesses proven expertise of knowledge and experience of technology that underpins store operations in a retail environment. Demonstrates a thorough and comprehensive understanding of the Retail landscape, including its core systems and operational processes.

You’ll have good judgement, a sense of urgency and will have demonstrated commitment to high standards of ethics, regulatory compliance, customer service and business integrity. The ideal candidate will demonstrate critical thinking abilities, possess strong problem-solving and troubleshooting skills, exhibit self-motivation, and maintain a high sense of urgency and professional integrity. You’ll have great interpersonal skills, demonstrating a capacity to cultivate and maintain robust professional relationships across all levels, as well as exhibiting strong persuasive and influencing skills.

Our strong family values and 'cornerstones' lie at the heart of the success of our journey. If matching your ambition to our culture is an exciting prospect, there’s never been a better time to join us. We’re a team. And teams work best together when they know and respect one another. Listen and learn from one another. So we offer a hybrid working model. Giving you the support you need to do well at work, and the flexibility to make life work for you.

We’ll also equip you with a benefits package that includes:

• Competitive package including an annual bonus and car allowance
• 25 Days holiday plus bank holidays
• Contributory Pension and Life Assurance
• Flexible Hybrid working (2-3 days in Watford)
• Save-as-you-earn scheme
• Colleague discount
• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause, and fertility support.

We are a multi-channel retailer operating in the home improvement market. With 40 years in industry, we now generate revenue in excess of £1.5Bn across 230 stores delivered by 8,000+ colleagues. We care for our people – and we look out for one another. Everyone has a voice. We’re ambitious, but we’re inclusive, supportive and down-to-earth with it. Anyone can build on their talent and expect our support to get on.

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview.