IT Product Delivery Manager in Watford

Are you an experienced Product Delivery Manager with expertise in technology that supports retail store operations? Are you seeking a role that offers development opportunities, recognition, rewards, and support, where your contributions will make a genuine impact? We empower people to build and improve things, and you could be a part of that.

In this Product Delivery Manager role, you will report into the Head of Product for Stores and be part of the Tech Delivery team within our newly restructured, product-led environment. At Wickes, the primary responsibility of a PDM is to lead the Tech Product Families to facilitate the development, ongoing enhancement, and optimisation of products. The role may also involve facilitating the execution of programmes and projects in collaboration with Senior Business Owners, Product Owners, partners/suppliers, and other relevant stakeholders. All activities must be conducted within the defined scope, adhere to specified quality standards, and be completed within established time and budgetary constraints.

We offer flexible hybrid working, with two to three days a week in our Head Office of Watford. With ambitious plans, time together will create a winning culture. Time in the business will unlock opportunities for impact. Time at home gives you a career that doesn’t put your life on hold. It’s the best of both worlds really.

• Lead cross-functional teams through the entire product lifecycle, from ideation through development to launch and post-launch.
• Engage cross-functional teams end-to-end to ensure projects are completed in line with timeframes and budget.
• Proven experience with EPOS, stock management or 3D design software would be advantageous.
• Proven experience working in a SaaS environment or with SaaS products is essential.
• Ensure our projects are landed into a product lifecycle for ongoing monitoring, development and management.
• Own and manage the technical deliverables on the product roadmap and associated delivery plans, ensuring they are up to date and reflect the targeted value agreed with product owners, head of product and senior business owners.
• Collaborate with engineering teams to ensure timely product delivery and resolve issues during the development process, fostering a culture of innovation and continuous improvement.
• Work with senior stakeholders and third parties to coordinate the delivery of innovative and effective technological solutions.

• You’ll be delivering in a Retail environment or similar customer-focused organisation.
• Possesses proven expertise and knowledge of technology underpinning store operations in a retail environment.
• Demonstrates a thorough understanding of the Retail landscape, including its core systems and operational processes.
• Shows good judgement, a sense of urgency, and commitment to high standards of ethics, regulatory compliance, customer service and business integrity.
• Demonstrates critical thinking, strong problem-solving and troubleshooting skills, self-motivation, and a high sense of urgency and professional integrity.
• Excellent interpersonal skills with the ability to build and maintain robust professional relationships across all levels, plus persuasive and influencing skills.

We offer a strong culture built on family values and cornerstones. If your ambition aligns with our culture, there’s never been a better time to join us. We’re a team, and teams work best when they know and respect one another. We offer a hybrid working model to provide support and flexibility. We’ll also equip you with a benefits package that includes:

• Competitive package including an annual bonus and car allowance
• Contributory Pension and Life Assurance
• Flexible Hybrid working (2-3 days in Watford)
• Save-as-you-earn scheme
• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
• Our wellbeing strategy includes health and wellbeing benefits and support, including an Employee Assistance Programme, financial education and loans, and access to parental, menopause, and fertility support.

We are a multi-channel retailer operating in the home improvement market. With 40 years in the industry, we generate revenue in excess of £1.5Bn across 230 stores, delivered by 8,000+ colleagues. We care for our people – everyone has a voice, we’re ambitious, inclusive, supportive and down-to-earth. Anyone can build on their talent and expect support to get on.

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. This form is only for reasonable adjustments; general enquiries or direct CV applications cannot be accepted via this form.