At a Glance
- Tasks: Be the voice of Wickes, turning challenges into positive customer experiences.
- Company: Join Wickes, a company committed to inclusivity and support.
- Benefits: Enjoy competitive bonuses, private medical care, and a great pension scheme.
- Other info: Flexible working options and a supportive environment for personal growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Empathy, strong communication, and problem-solving skills are essential.
The predicted salary is between 20700 - 25300 £ per year.
What you’ll be doing
As the voice of Wickes, you won’t just handle basic queries—you’ll listen, advocate, and turn challenging situations into positive experiences.
- Investigate & Collaborate: Work closely with logistics, store, and internal teams to uncover the root cause of issues and deliver fair, balanced outcomes.
- Drive Business Improvement: Identify recurring themes in customer feedback to help us refine our processes and prevent future issues.
- Build Trust: Maintain warm, clear, and reassuring communication with customers every step of the way.
What we are looking for
- Empathy & Composure: A calm, thoughtful approach when navigating challenging or sensitive customer conversations.
- Strong Communication: Exceptional written and verbal skills - clear, professional, and personal.
- Problem-Solving Mindset: Confidence in making fair, balanced decisions that do right by both the customer and the brand.
• Experience that will help
- A background in customer service, retail, hospitality, or contact centres.
- Confidence in using CRM tools.
The practical bits
Location: Northampton (5 days/week on-site during probation, transitioning to a hybrid model post-probation).
- Shift Patterns: Rotating between 8:00 AM - 5:00 PM and 10:00 AM - 7:00 PM.
- Weekend Schedule: 1 in 4 Saturdays (with a dedicated day off during the week).
What we can offer you
- Competitive bonus
- Save-as-you-earn scheme
- Private Medical and Life Assurance
- Enhanced contributory pension scheme
- Colleague discount
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Our widely recognised wellbeing strategy is something we’re proud of at Wickes.
As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.
By giving you the support you need to do well at work, and the flexibility to make life work for you.
We are giving you a career that doesn’t put your life on hold.
Where you can be yourself, do your best work, and make a positive difference every day.
Our Promise to You
We aim to create an inclusive workplace where everyone feels at home.
As different as we all are, we share a way of being - welcoming new people and ideas, having a can-do spirit, and showing humility.
We’ll support you to make the most of your talents and provide a space for you to be valued, rewarded, and supported.
By giving you the support you need to do well at work and the flexibility to make life work for you, we are giving you a career that doesn’t put your life on hold.
We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve.
We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone.
If you require any support or reasonable adjustments, please let us know here.
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Customer Service Coordinator at Wickes in Watford employer: Wickes
Wickes is an excellent employer for those looking to thrive in the Kitchen and Bath Design sector, offering a vibrant work culture that prioritises customer satisfaction and creativity. With competitive salaries, commission structures, and comprehensive training programmes, employees are empowered to grow their skills and advance their careers while enjoying a supportive team environment. Located in a dynamic retail setting, Wickes provides unique opportunities to engage with customers and make a meaningful impact on their home improvement journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator at Wickes in Watford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wickes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wickes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator at Wickes in Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wickes:Your cover letter is your chance to shine! Tell us why you want to work at Wickes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wickes!
How to prepare for a job interview at Wickes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
