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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: Join a supportive team focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, flexible hours, generous leave, and awesome discounts.
- Other info: Inclusive workplace with fantastic learning opportunities and well-being at the core.
- Why this job: Make a difference in customers' lives while developing your skills and career.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 26500 - 30000 £ per year.
The Role
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. We need someone who can be fully flexible.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy
- Aviva Digital GP
- Financial Education & loans
- Discount platform including savings and cash back at numerous retailers
- Savings on gym membership
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age.
Customer Service Assistant in Truro employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Truro
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service experience and flexibility, as these are key for the role.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance reflects well on your commitment to customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Truro
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up to date and tailored to the Customer Service Assistant role. Highlight any relevant experience you have in customer service, as this will show us you're a great fit for the position.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your friendly and approachable nature shine through in your cover letter. Remember, we’re all about creating a welcoming customer experience.
Follow the Instructions: Be sure to follow the application instructions carefully. Attach your CV as requested, and if you need any adjustments to apply, don’t hesitate to let us know. We want to make this process as smooth as possible for you!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, your application goes directly to us, and we can review it quickly. Plus, it’s super easy to do!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Research the company’s values and how they prioritise customer service. This will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your Flexibility
Since the role requires full flexibility, be prepared to discuss your availability openly. Think about your past experiences where you adapted to changing schedules or demands, and share those examples to highlight your willingness to meet the company's needs.
✨Prepare for Common Scenarios
Anticipate questions related to customer service scenarios. Practice responses to questions like 'How would you handle an unhappy customer?' or 'Can you give an example of a time you went above and beyond for a customer?' This will show that you’re ready to tackle real-life challenges.
✨Bring Your CV and Be Ready to Discuss It
Make sure to bring an up-to-date CV to the interview, as it’s a requirement. Be ready to discuss your previous roles and how they relate to the position of Customer Service Assistant. Highlight any relevant experience that showcases your skills in providing excellent customer service.