At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: Join a supportive team focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, flexible hours, generous leave, and exclusive discounts.
- Other info: Enjoy a vibrant workplace with opportunities for personal and professional development.
- Why this job: Make a difference in customers' lives while developing your skills and career.
- Qualifications: Previous customer service experience is preferred but not essential.
The predicted salary is between 26500 - 26500 € per year.
Position Type: Fixed Term Contract, Contract Type: Part Time
Hours of work: 20
Posted: 13-May-2026
Descriptions & Requirements
The Role… Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. While you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you…
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you?
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- 21 yrs and over: £12.71 phr
- 18-20 yrs: £12.00 phr
- under 18 yrs: £8.82 phr
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
- Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Vacancy Reference #100558
Salary dependent on age.
Customer Service Assistant in Swansea employer: Wickes
Join a company that prioritises your growth and wellbeing while you deliver exceptional customer service as a Customer Service Assistant. With a supportive work culture, comprehensive training, and a generous benefits package including up to 35 days of annual leave and a colleague discount, you'll find a rewarding environment that values your contributions. Located in a community-focused area, this role offers the chance to develop your career in a friendly and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Swansea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle different situations during the interview.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart and professional can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Assistant in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is up to date and tailored to the Customer Service Assistant role. Highlight any relevant experience you have in customer service, as this will show us you're a great fit for the position.
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your friendly and helpful nature shine through in your cover letter. It’s all about creating that positive customer experience, after all.
Follow the Instructions:Remember to attach your CV when applying through our website. Applications without a CV won’t be accepted, so double-check before hitting send to ensure everything's in order!
Ask for Adjustments if Needed:If you need any adjustments to apply, don’t hesitate to fill out the reasonable adjustment form. We want to make sure everyone has the opportunity to join our team, so just let us know how we can help!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to that in the role of a Customer Service Assistant. Be ready to share examples from your past experiences where you’ve gone above and beyond for customers.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions. This will demonstrate your ability to engage with customers effectively.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses for questions like how you would handle an unhappy customer or a busy shift. This will show that you’re proactive and ready to tackle challenges head-on.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the team collaborates to enhance customer satisfaction. This shows your genuine interest in the role and the company’s commitment to its employees.
