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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: A supportive retail environment focused on customer satisfaction.
- Benefits: Competitive pay, bonuses, discounts, and extensive annual leave.
- Other info: Flexible shifts with opportunities for personal and professional growth.
- Why this job: Join a team that values your growth and offers real career development.
- Qualifications: Previous customer service experience is preferred but not essential.
The predicted salary is between 26500 - 27500 £ per year.
The Role
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down‑to‑earth place to work, where you get to go up in the world.
About you
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
Shift expectations
- Sundays – 9am – 4:30pm
- Mondays – 10am – 6:30pm
- Tuesdays – 10:30am – 7pm
- Thursdays – 10am – 6:30pm
- Fridays – 10:30am – 7pm
Please apply only if you can commit to 2/3 of the shifts above. Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you
You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr
- 18‑20 yrs £12.00 phr
- Under 18 yrs £8.82 phr
- Up to £300 per month gain‑share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save‑as‑you‑earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education.
Customer Service Assistant in Surrey employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations with customers. Being able to demonstrate your problem-solving skills and empathy during the interview can really set you apart.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Service Assistant in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up to date and highlights your customer service experience. We want to see how you've made a difference in previous roles, so don’t be shy about showcasing your skills!
Show Your Personality: When writing your application, let your personality shine through! We’re looking for someone who can create a friendly atmosphere, so a touch of warmth in your writing can go a long way.
Follow the Instructions: Remember to attach your CV when you apply! Applications without a CV won’t be accepted, so double-check that you’ve included it before hitting send. We want to see your qualifications!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to making every customer's visit enjoyable and seamless. Be ready to share examples from your past experiences where you went above and beyond for customers.
✨Showcase Your Team Spirit
This role is all about working together to create a friendly environment. During the interview, highlight your ability to collaborate with others. Share stories that demonstrate how you've worked well in a team, especially in high-pressure situations.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer service scenarios. Prepare by thinking through how you would handle various situations, such as dealing with an unhappy customer or managing multiple requests at once. Practising these responses will help you feel more confident.
✨Dress the Part
While the company values a down-to-earth atmosphere, it's still important to make a good impression. Dress smartly but comfortably for your interview. This shows that you respect the opportunity and are serious about the role, while also fitting in with the company's culture.