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- Tasks: Lead a dynamic team, support customers, and manage store operations daily.
- Company: Join Wickes, a growing company with a supportive culture.
- Benefits: Competitive bonuses, generous holiday, discounts, and career development opportunities.
- Other info: Flexible working options available; travel to nearby stores may be needed.
- Why this job: Gain hands-on leadership experience while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Our Store Assistant Managers are at the heart of our stores. This is a fast-paced, hands-on role where no two days are the same. You'll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers.
If you're looking for a role where you can grow, take ownership and progress your career this could be the opportunity for you. With plans to expand from 230 to 300 stores by 2030, we're investing in our future, creating more opportunities for our colleagues to progress.
The role As a Store Assistant Manager, you're the go-to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you're supporting a delivery, or solving a customer issue. It's a role that keeps you moving, thinking and leading all day. You'll play a key part across all areas of the store, including:
- Supporting the Store Managers
- Leading the store in the Store Manager's absence
- Delivering results through sales and exceptional service
- Inspiring and supporting colleagues to deliver great customer service
- Ensuring the store safety, compliance and operational excellence for everyone
- Managing day-to-day operations
At Wickes, we operate across four key areas of the store:
- Helping customers find what they need (self-serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Making sure orders are fulfilled smoothly (order fulfilment)
It's a varied, hands-on role where you'll build real leadership experience and learn every part of our business.
About you You'll thrive in this role if you enjoy variety and a fast-paced environment. This is a role for someone who's comfortable taking ownership. We're looking for someone who:
- Has experience in a customer-facing environment
- Can lead and motivate a team, even during busy or challenging days
- Is organised, adaptable and solutions-focused
- Brings strong communication and people skills
- Takes pride in delivering a great customer experience
Experience in retail, trade, or a similar environment is essential. But it's only as important as your behaviour and mindset.
What you'll bring:
- A hands-on approach and willingness to get stuck in across all areas of the store
- Problem-solving skills and resilience in a fast-moving environment
- The ability to balance customer needs, team support and operational priorities
- Confidence using systems and technology in day-to-day tasks
- A full UK driving licence and flexibility to support nearby stores when needed
What we offer We'll support you to grow and develop your leadership skills, with real opportunities to progress:
- Up to 7.5% annual bonus + up to £300 per month gainshare bonus
- 6% pension contribution matched
- Up to 35 days' holiday including bank holidays
- 20% colleague discount
- Save-as-you-earn scheme
- Life assurance
- Access to Digital GP and wellbeing support
- Discounts and cashback across a wide range of retailers
And you'll be part of a supportive, down-to-earth culture where people genuinely look out for each other.
A few things to know This is a hands-on role. You may occasionally support nearby stores, so some flexibility and travel is needed. Flexible working can be discussed as part of your application.
What to do next If you're ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers' homes, we'd love to hear from you. Apply today.
Assistant Manager in Surrey employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Surrey
✨Tip Number 1
Get to know the company inside out! Research Wickes, their values, and what makes them tick. This way, when you chat with them, you can show you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your leadership stories! Think of times you've led a team or solved a problem in a fast-paced environment. Be ready to share these experiences during interviews to showcase your skills.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Wickes family and ready to take that next step in your career.
We think you need these skills to ace Assistant Manager in Surrey
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your experiences and what makes you passionate about customer service and leadership.
Tailor Your Application: Make sure to tailor your application to the Assistant Manager role. Highlight your relevant experience in retail or customer-facing environments, and don’t forget to mention any leadership roles you've had. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, so get straight to the good stuff about your skills and experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at Wickes
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Assistant Manager. Familiarise yourself with the store's operations, from customer service to order fulfilment. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams, especially in a fast-paced environment. Think of specific examples where you've motivated your team or solved a problem under pressure. This will highlight your ability to take ownership and inspire others.
✨Emphasise Customer Experience
Since delivering a brilliant customer experience is crucial, come ready with examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of customer satisfaction and are committed to maintaining high standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's plans for expansion or how they support their staff's development. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.