At a Glance
- Tasks: Help customers design stunning kitchens and bathrooms, guiding them from concept to completion.
- Company: Wickes, a leading home improvement retailer dedicated to customer satisfaction.
- Benefits: Flexible working, up to 35 days leave, comprehensive training, and a supportive team.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in people's homes while unleashing your creativity.
- Qualifications: Customer-focused, sales-driven, and creative with some design tool experience preferred.
The predicted salary is between 30000 - 30044 £ per year.
- Position Type: Permanent, Contract Type: Full Time
- Hours of work: 39
- Descriptions & Requirements
Helping the nation feel house proud.
The role
If you Fere passionate about providing a great customer experience join us as a Kitchen and Bathroom Design Consultant.
Youll help customers design and create spaces that make a real difference in their homes.
From the first conversation in our showroom to visiting them at home, youll guide them through the process with care.
Youll take the time to understand what matters to them, offer product advice, and use your design knowledge to bring their ideas to life.
Every project is unique and every project matters.
Youll own the full customer experience from start to finish.
- Your responsibilities
- Deliver our full Wickes customer journey: whether its in-store, virtual, or at a customers home, you1 treat every customer with the same attention.
- Turn prospects into customers finding the best solutions for our customers' space and budget. You1 also be proactive in generating leads within your showroom.
- Create inspiring designs using our design tools, presenting and refining ideas in collaboration with customers.
- Look after your showroom maintaining displays and keeping up our high standards.
- Stay organised and proactive keeping our customers updated and always communicating progress clearly.
- Stay compliant with all company policies and regulations including finance, GDPR, and health & safety.
About you
- You2re customer-focused: you2re a great listener who enjoys helping customers and building trusted relationships.
- You2re sales driven and results-minded: you2re experienced in consultative selling and are motivated to achieve and exceed sales targets while doing what2s right for our customers.
- You2re creative and practical: you can see the possibilities in a space and know how to make ideas work.
- You2re calm and confident: you handle challenges with professionalism and keep things moving forward.
- You2re organised and proactive: you take ownership, stay on top of details, and get things done.
- You2re industry savvy: you keep up to date with the latest trends and understand your local market
- Some experience of using design tools would be desirable, however a working knowledge of similar tools such Auto CAD or Photoshop would be an advantage.
You will also need a valid UK driving licence and access to a vehicle as you1ll visit customers at home.
Well give you the tools, training and support to do your best work.
- Comprehensive 7-week training programme where youll learn about our products, our design tools and our customer sales journey
- Dedicated mentor support for your first 9 months
- Flexible working options
- Up to 35 days of annual leave including Bank Holidays
- Defined Contribution Pension Scheme up to 10% dependent on length of service
- Save-as-you-earn and cashback health schemes
- Access to a discount platform for retailers, gyms and more
About us
At Wickes, we believe everyone deserves a home they can feel proud of and were helping our customers create spaces that work beautifully.
Were a team of genuine, hard-working people and we care about making a difference.
Were proud of our products and in helping customers turn design ideas into reality.
If youre passionate about design, know how to offer great customer service, and are motivated by doing your best work every day, you1 fit right in.
We aim to create an inclusive workplace with colleagues wellbeing at the heart of everything we do.
Were a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve.
We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone.
If you require any support or reasonable adjustments, please let us know here .
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Kitchen & Bathroom Design/Sales Consultant in Stoke-on-Trent employer: Wickes
Wickes is an excellent employer for those looking to thrive in the Kitchen and Bath Design sector, offering a vibrant work culture that prioritises customer satisfaction and creativity. With competitive salaries, commission structures, and comprehensive training programmes, employees are empowered to grow their skills and advance their careers while enjoying a supportive team environment. Located in a dynamic retail setting, Wickes provides unique opportunities to engage with customers and make a meaningful impact on their home improvement journeys.
