At a Glance
- Tasks: Deliver exceptional customer service and create a welcoming store experience.
- Company: Join a friendly team focused on customer satisfaction and personal growth.
- Benefits: Competitive pay, flexible hours, generous leave, and great discounts.
- Other info: Flexible working options available; perfect for students seeking part-time work.
- Why this job: Make a difference in customers' lives while developing your skills.
- Qualifications: Previous customer service experience is preferred but not essential.
The predicted salary is between 26400 - 26400 £ per year.
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world. This role is for 10 hours per week, with a guaranteed Sunday shift. Please note that this position requires flexibility to work varying shifts during the week to meet business needs.
About you... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.
What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership. We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
Customer Service Assistant in Stoke-on-Trent employer: Wickes
Join a company that prioritises your growth and wellbeing while you deliver exceptional customer service as a Customer Service Assistant. With a supportive work culture, flexible hours, and a comprehensive benefits package including generous annual leave and a colleague discount, you'll find a rewarding environment that values your contributions and encourages career development. Experience a down-to-earth workplace where your efforts are recognised and rewarded, making it an ideal place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your previous customer service experience and how it aligns with what they’re looking for.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, showing up looking smart and professional can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Customer Service Assistant in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is up to date and tailored to the Customer Service Assistant role. Highlight any relevant experience you have in customer service, as this will show us you're a great fit for the position.
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your friendly and approachable nature shine through in your cover letter or application form.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so make it easy for us to see why you’d be a fantastic addition to our team.
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to creating a friendly and helpful atmosphere. Be ready to share examples from your past experiences where you went above and beyond for customers.
✨Flexibility is Key
Since this role requires flexibility with shifts, be prepared to discuss your availability during the interview. Highlight any previous experience you have with adapting to changing schedules or working in a fast-paced environment. This shows that you're ready to meet the business needs.
✨Showcase Your Team Spirit
This position is all about teamwork and supporting each other. Think of examples where you've worked well in a team setting. During the interview, express your enthusiasm for collaborating with colleagues to enhance the customer experience.
✨Prepare Your Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support employee development. This not only shows your interest but also helps you determine if this is the right fit for you.
