At a Glance
- Tasks: Lead a dynamic team, support customers, and manage daily store operations.
- Company: Wickes, a growing retail company with a supportive culture.
- Benefits: Competitive bonuses, generous holiday, discounts, and career development opportunities.
- Other info: Flexible working options available; travel to nearby stores may be needed.
- Why this job: Gain hands-on leadership experience while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our Store Assistant Managers are at the heart of our stores. This is a fast‑paced, hands‑on role where no two days are the same. You’ll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers.
If you’re looking for a role where you can grow, take ownership and progress your career this could be the opportunity for you. With plans to expand from 230 to 300 stores by 2030, we’re investing in our future, creating more opportunities for our colleagues to progress.
The role involves:
- Supporting the Store Managers
- Leading the store in the Store Manager’s absence
- Delivering results through sales and exceptional service
- Inspiring and supporting colleagues to deliver great customer service
- Ensuring the store safety, compliance and operational excellence for everyone
- Managing day‑to‑day operations
At Wickes, we operate across four key areas of the store:
- Helping customers find what they need (self‑serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Making sure orders are fulfilled smoothly (order fulfilment)
It’s a varied, hands‑on role where you’ll build real leadership experience and learn every part of our business.
About you:
You’ll thrive in this role if you enjoy variety and a fast‑paced environment. This is a role for someone who’s comfortable taking ownership. We’re looking for someone who:
- Has experience in a customer‑facing environment
- Can lead and motivate a team, even during busy or challenging days
- Is organised, adaptable and solutions‑focused
- Brings strong communication and people skills
- Takes pride in delivering a great customer experience
Experience in retail, trade, or a similar environment is essential. But it’s only as important as your behaviour and mindset.
What you’ll bring:
- A hands‑on approach and willingness to get stuck in across all areas of the store
- Problem‑solving skills and resilience in a fast‑moving environment
- The ability to balance customer needs, team support and operational priorities
- Confidence using systems and technology in day‑to‑day tasks
- A full UK driving licence and flexibility to support nearby stores when needed
What we offer:
- We’ll support you to grow and develop your leadership skills, with real opportunities to progress.
- Up to 7.5% annual bonus + up to £300 per month gainshare bonus
- 6% pension contribution matched
- Up to 35 days’ holiday including bank holidays
- 20% colleague discount
- Save-as‑you‑earn scheme
- Life assurance
- Access to Digital GP and wellbeing support
- Discounts and cashback across a wide range of retailers
And you’ll be part of a supportive, down‑to‑earth culture where people genuinely look out for each other.
A few things to know:
- This is a hands‑on role.
- You may occasionally support nearby stores, so some flexibility and travel is needed.
- Flexible working can be discussed as part of your application.
If you’re ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers’ homes, we'd love to hear from you. Apply today.
If you need any reasonable adjustments during the application process, please let us know here. This form is only for adjustment. General enquiries or direct CV submissions won't be accepted.
Operations Manager - London and M25 Corridor in Slough employer: Wickes
Wickes is an exceptional employer, offering a dynamic and supportive work environment where you can truly thrive as an Operations Manager. With plans for significant expansion, we provide ample opportunities for career progression, alongside a comprehensive benefits package that includes generous holiday allowances, bonuses, and a strong focus on employee wellbeing. Join us in London and the M25 Corridor, where you'll be part of a collaborative culture that values leadership and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - London and M25 Corridor in Slough
✨Tip Number 1
Get to know the company inside out! Research Wickes, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership stories! Think of times you've led a team or solved a problem in a fast-paced environment. We want to hear those examples that showcase your skills and how you can inspire others.
✨Tip Number 3
Be ready to demonstrate your customer service skills. Prepare to discuss how you've gone above and beyond for customers in the past. Remember, it’s all about delivering that brilliant experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operations Manager - London and M25 Corridor in Slough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application:Make sure to tailor your application to the Operations Manager role. Highlight your relevant experience in customer-facing environments and leadership skills. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Wickes
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Store Assistant Manager. Familiarise yourself with the day-to-day operations, customer service expectations, and how to lead a team effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led a team in the past. Think about times when you motivated colleagues during busy periods or resolved conflicts. Highlighting your leadership experience will demonstrate that you can take ownership and inspire others, which is crucial for this role.
✨Emphasise Problem-Solving Abilities
In a fast-paced environment, challenges will arise. Be ready to share instances where you've successfully solved problems or adapted to unexpected situations. This will showcase your resilience and ability to think on your feet, both of which are essential traits for an Operations Manager.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, growth opportunities, and what success looks like in this role. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
