At a Glance
- Tasks: Lead a dynamic team and ensure smooth store operations while delivering excellent customer service.
- Company: Join Wickes, a growing company with a supportive and down-to-earth culture.
- Benefits: Enjoy competitive bonuses, up to 35 days holiday, and discounts across retailers.
- Other info: Flexible working options available and opportunities for career progression.
- Why this job: Be part of an exciting new store launch and develop your leadership skills.
- Qualifications: Experience in customer-facing roles and strong leadership abilities are essential.
The predicted salary is between 30000 - 40000 € per year.
The excitement is electric in Saffron Walden! We are launching a brand-new store and we have an experienced Store Manager who is building a top-tier team. To provide the right onboarding and training we are recruiting now and need two ambitious Assistant Managers to be part of this incredible launch.
Our Assistant Managers are at the heart of our stores. This is a fast-paced, hands-on role where no two days are the same. You’ll lead from the front, support your team, and keep everything running smoothly, all while delivering a brilliant experience for our customers.
If you’re looking for a role where you can grow, take ownership and develop towards becoming a Store Manager, this could be the opportunity for you. With plans to expand from 230 to 300 stores by 2030, we’re investing in our future, creating more opportunities for our colleagues to progress.
The role
As a Store Assistant Manager, you’re the go‑to person on shift. One moment you might be helping a customer design their dream kitchen or bathroom, the next you’re supporting a delivery, or solving a customer issue. It’s a role that keeps you moving, thinking and leading all day.
You’ll play a key part across all areas of the store, including:
- Leading the store in the Store Manager’s absence
- Driving performance through sales and strong service
- Inspiring and supporting colleagues to deliver great customer service
- Keeping the store safe, legal and operationally strong
- Managing day‑to‑day operations
At Wickes, we operate across four key areas of the store:
- Helping customers find what they need (self‑serve)
- Supporting larger home projects from design to installation (showroom)
- Delivering great service through our sales teams (assisted selling)
- Making sure orders are fulfilled smoothly (order fulfilment)
It’s a varied, hands‑on role where you’ll build real leadership experience and learn every part of our business.
About you
You’ll thrive in this role if you enjoy variety and a fast‑paced environment. This is a role for someone who’s comfortable taking ownership. We’re looking for someone who:
- Has experience in a customer‑facing environment
- Can lead and motivate a team, even during busy or challenging days
- Is organised, adaptable and solutions‑focused
- Brings strong communication and people skills
- Takes pride in delivering a great customer experience
Experience in retail, trade, or a similar environment is essential. But it’s only as important as your behaviour and mindset.
What you’ll bring
- A hands‑on approach and willingness to get stuck in across all areas of the store.
- Problem‑solving skills and resilience in a fast‑moving environment.
- The ability to balance customer needs, team support and operational priorities.
- Confidence using systems and technology in day‑to‑day tasks.
- A full UK driving licence and flexibility to support nearby stores when needed.
What we offer
- We’ll support you to grow and develop your leadership skills, with real opportunities to progress.
- Up to 7.5% annual bonus + up to £300 per month gainshare bonus
- Up to 35 days’ holiday including bank holidays
- Life assurance
- Access to Digital GP and wellbeing support
- Discounts and cashback across a wide range of retailers
And you’ll be part of a supportive, down‑to‑earth culture where people genuinely look out for each other.
A few things to know
- This is a physically active, hands‑on role.
- You may occasionally support nearby stores, so some flexibility and travel is needed.
- Flexible working can be discussed as part of your application.
- If you need any reasonable adjustments during the application process, please let us know.
Assistant Manager x 2 in Saffron Walden employer: Wickes
Wickes is an exceptional employer, especially for those looking to thrive in a dynamic retail environment in Saffron Walden. With a strong focus on employee growth and development, we offer real opportunities to progress into leadership roles, alongside competitive benefits such as annual bonuses, generous holiday allowances, and a supportive work culture where teamwork and customer service are paramount. Join us as we expand our store network and be part of an exciting journey that prioritises both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager x 2 in Saffron Walden
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wickes. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or solved a problem in a fast-paced environment. Be ready to share these experiences during your interview to demonstrate your skills and how you can thrive in the Assistant Manager role.
✨Tip Number 3
Show off your customer service skills! Since this role is all about delivering a brilliant experience for customers, be prepared to discuss how you've gone above and beyond for customers in the past. This will highlight your commitment to great service.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, applying directly shows your enthusiasm for the role and gives you a better chance of landing that interview. Let's get you started on this exciting journey!
We think you need these skills to ace Assistant Manager x 2 in Saffron Walden
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm shine through! We want to see that you’re excited about the role and the chance to be part of our new store launch in Saffron Walden.
Tailor Your Experience:Make sure to highlight your relevant experience in customer-facing roles. We’re looking for someone who can lead a team and deliver great service, so share examples that showcase your skills in these areas.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Show us who you are and how you’d fit into our down-to-earth culture at Wickes.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board for this exciting opportunity!
How to prepare for a job interview at Wickes
✨Know the Role Inside Out
Before your interview, make sure you understand the Assistant Manager role thoroughly. Familiarise yourself with the key responsibilities like leading the team, driving sales, and ensuring customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you motivated your colleagues and ensured a great customer experience, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as a difficult customer or a busy shift. Think through potential scenarios in advance and outline your problem-solving approach to show that you're adaptable and solutions-focused.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the store's culture, training opportunities, or future expansion plans. This shows your genuine interest in the company and the role, making you stand out as a candidate.
