At a Glance
- Tasks: Deliver exceptional customer service and assist with store operations.
- Company: A friendly retail environment focused on customer experience and employee growth.
- Benefits: Competitive pay, bonus opportunities, discounts, and extensive leave.
- Other info: Flexible shifts and a commitment to inclusivity and wellbeing.
- Why this job: Join a supportive team and develop valuable skills while making customers smile.
- Qualifications: Retail experience, positive attitude, and willingness to learn.
The predicted salary is between 12.71 - 12.71 £ per hour.
The Role
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down‑to‑earth place to work, where you get to go up in the world. This is a 30‑hour position and we are looking for someone who is driven, motivated and has good retail experience. The successful candidate will be willing to undertake training to become a Forklift Truck (FLT) driver, providing additional support across the store and warehouse operations. The role will involve working weekdays and Saturdays, with full flexibility required to work shifts between 6:30am and 8:00pm.
About you
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role, along with a positive attitude, strong work ethic and willingness to learn new skills.
What can we offer you?
- Pay: £12.71 per hour if 21 years and over; £12.00 per hour if 18-20 years; £8.82 per hour if under 18 years
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days annual leave including 8 bank holidays
- 20% colleague discount
- Save‑as‑you‑earn scheme
- Cashback health scheme
- Cycle to work
- Life assurance
- Peppy Aviva Digital GP
- Financial education & loans
- Discount platform including savings and cash back at numerous retailers
- Gym membership savings
We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do. We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know.
Customer Service Assistant in Pontefract employer: Wickes
As a Customer Service Assistant, you'll thrive in a supportive and inclusive environment that prioritises your growth and wellbeing. With competitive pay, generous annual leave, and a range of benefits including a colleague discount and health schemes, this role offers not just a job but a pathway to develop new skills, such as becoming a Forklift Truck driver. Join us in creating a friendly customer experience while enjoying the flexibility and community spirit of our workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Pontefract
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wickes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wickes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Pontefract
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wickes:Your cover letter is your chance to shine! Tell us why you want to work at Wickes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wickes!
How to prepare for a job interview at Wickes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
