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- Tasks: Deliver exceptional customer service and create a friendly shopping experience.
- Company: A down-to-earth store focused on customer satisfaction and employee growth.
- Benefits: Competitive pay, up to 35 days off, and fantastic discounts.
- Other info: Flexible working options and a focus on wellbeing for all employees.
- Why this job: Join a supportive team where your contributions truly matter.
- Qualifications: Experience in customer service is preferred but not essential.
The predicted salary is between 22000 - 26000 £ per year.
The Role... Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
About you... Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.
What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.71 phr
- 18 yrs - 20 yrs £12.00 phr
- Under 18 yrs £8.82 phr
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership. We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.
If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process. Apply now!
Customer Service Assistant in Northampton employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Northampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common situations you might face as a Customer Service Assistant and how you'd handle them. This will prepare you for any role-play or situational questions during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant in Northampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service roles. We want to see how you've gone above and beyond to create a great experience for customers, so share those stories!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can connect with our customers, so don’t be afraid to show us who you are and what makes you passionate about customer service.
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Wickes
✨Know the Customer Experience
Before your interview, take some time to understand what a great customer experience looks like. Think about how you can contribute to making every customer's visit enjoyable and seamless. Be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Showcase Your Team Spirit
This role is all about working together to create a friendly environment. Prepare to discuss how you've collaborated with colleagues in previous jobs. Highlight any instances where teamwork led to improved customer service or store operations.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult customer. Practice your responses to these scenarios, focusing on how you would maintain a positive attitude and resolve issues effectively. This will show your problem-solving skills and commitment to customer satisfaction.
✨Emphasise Your Willingness to Learn
The company values development and training, so express your eagerness to learn and grow within the role. Share any relevant training or courses you've completed, and be open about your desire to improve your skills in customer service and beyond.