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- Tasks: Lead and support installation teams while ensuring top-notch service and quality.
- Company: Join Wickes, a leading multichannel retailer with a focus on home improvement.
- Benefits: Enjoy competitive salary, annual bonus, generous leave, and wellness perks.
- Other info: Flexible working options available; we prioritise wellbeing and inclusivity.
- Why this job: Make a real impact by enhancing customer experiences and building strong relationships.
- Qualifications: Experience in managing teams and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Field Manager, you’ll play a key part in delivering exceptional service to our customers and installers across our installations. Your main tasks will involve guiding and supporting a network of installation businesses across the Newport area and finding and bringing in new installers to work with us. You’ll be focused on building strong relationships with our stores, the National Customer Service Centre, acting as a go-to person for both customers and installers.
A significant part of your role will be checking and making sure installation work meets our standards by monitoring installation quality and putting effective risk management in place. You’ll also be responsible for making sure installers follow all health and safety guidelines. You’ll be finding ways to make our service even better and helping to keep costs in check. Working closely with store teams and Design Consultants will be important to improve how we deliver installations overall. You’ll be out and about, meeting people and making things happen!
About you... We’re looking for people with experience managing multi location teams, either out in the field or as a senior store manager. What’s really important is that you have experience managing teams and getting good results. You should be able to talk clearly and build strong relationships with different people and be good at understanding customers, making sure they’re happy. The ability to work well with others across the business is key. You’ll need to be organised and able to follow guidelines, especially regarding health and safety and service delivery. A valid driving license and the ability to travel are also necessary. Experience in home improvement installations is a bonus, but not a must-have. We value your ability to connect, engage and influence people.
What we offer... Competitive salary plus car allowance, annual bonus of up to 15%, up to 35 days of annual leave including 8 days of Bank Holiday, up to 10% matched employer pension contribution. Other financial and wellbeing benefits include: 20% colleague discount, family friendly policies, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
About us... Wickes is a leading multichannel retailer, but we are more than this - our unique service offering means that we have everything you need to complete your next home project, from Kitchens, Bathrooms, through to Home Office. We help you plan your space and support you through every step of your transformation, from concept to completion - with all the finishing touches supported by our experienced Design Consultants and Wickes Approved Contract Installer Network.
Our unique culture means we believe in doing the right thing and help us to win for our customers, planet and people. Together, we help you get what you want from your role, so you can make your working experience your own and experience beyond the everyday.
Field Manager in Newport employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Manager in Newport
✨Tip Number 1
Get out there and network! Attend local events or industry meet-ups in Newport to connect with potential installers and other professionals. Building relationships face-to-face can really set you apart from the competition.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to showcase your experience and connect with others in the field. Share insights about installation quality and health and safety to position yourself as a knowledgeable resource.
✨Tip Number 3
When you get an interview, be ready to discuss how you’ve successfully managed teams in the past. Share specific examples of how you’ve improved service delivery or built strong relationships with customers and installers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of delivering exceptional service.
We think you need these skills to ace Field Manager in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Manager role. Highlight your experience managing teams and building relationships, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since you'll be the go-to person for customers and installers, it’s important to demonstrate your ability to communicate clearly. Use examples in your application that show how you've successfully engaged with different stakeholders in the past.
Highlight Your Organisational Skills: Being organised is crucial for this role, especially when it comes to following health and safety guidelines. In your application, mention any systems or processes you’ve implemented to keep things running smoothly in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Wickes
✨Know Your Stuff
Before the interview, make sure you understand Wickes' services and values. Familiarise yourself with their installation processes and health and safety guidelines. This will show that you're genuinely interested and ready to contribute to their mission.
✨Showcase Your People Skills
As a Field Manager, building relationships is key. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your ability to connect with both customers and installers, as this will be crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've improved service delivery or managed risks effectively. Be ready to discuss how you can bring those skills to Wickes, especially in monitoring installation quality and ensuring customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about their approach to team management and how they measure success in installations. This shows your enthusiasm and helps you gauge if it's the right fit for you.