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- Tasks: Lead and support installation teams while ensuring top-notch service and quality.
- Company: Join Wickes, a leading multichannel retailer with a focus on home improvement.
- Benefits: Enjoy competitive salary, annual bonuses, generous leave, and wellness perks.
- Why this job: Make a real impact by enhancing customer experiences and building strong relationships.
- Qualifications: Experience in team management and excellent communication skills are essential.
- Other info: Flexible working options available; we prioritise wellbeing and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
The role involves delivering exceptional service to customers and installers. Main tasks include guiding and supporting a network of installation businesses across the Newport area and finding new installers to work with us. Focus will be on building strong relationships with stores and the National Customer Service Centre, acting as a go-to person for both customers and installers.
A significant part of the role will be checking and ensuring installation work meets our standards by monitoring installation quality and implementing effective risk management. Responsibility also includes ensuring installers follow all health and safety guidelines. The aim is to improve service quality while keeping costs in check, working closely with store teams and Design Consultants.
About you: We are looking for individuals with experience managing multi-location teams, either in the field or as a senior store manager. Experience in managing teams and achieving good results is essential. Strong communication skills and the ability to build relationships with diverse individuals are important, along with a good understanding of customer satisfaction. Organisational skills and adherence to guidelines, particularly regarding health and safety and service delivery, are necessary. A valid driving license and the ability to travel are required. Experience in home improvement installations is a bonus but not essential.
What we offer: Competitive salary plus car allowance, annual bonus of up to 15%, up to 35 days of annual leave including 8 days of Bank Holiday, and up to 10% matched employer pension contribution. Other financial and wellbeing benefits include a 20% colleague discount, family-friendly policies, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, and a discount platform with savings at numerous retailers.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If interested in flexible working, please let us know during the application process.
About us: Wickes is a leading multichannel retailer, offering everything needed to complete home projects, from kitchens and bathrooms to home offices. We support customers through every step of their transformation, with experienced Design Consultants and a Wickes Approved Contract Installer Network. Our unique culture focuses on doing the right thing to win for our customers, planet, and people.
Locations
Field Installations Manager in Newport, Wales employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Installations Manager in Newport, Wales
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Showcase your experience! When you’re chatting with potential employers or networking, highlight your past successes in managing teams and improving service delivery. Use specific examples to demonstrate how you’ve made a difference in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like us at StudySmarter, and express your interest in working with them. Sometimes, creating your own opportunity is the best way to land the job.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re genuinely interested in the role and helps keep you top of mind as they make their decision.
We think you need these skills to ace Field Installations Manager in Newport, Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Installations Manager role. Highlight your experience in managing teams and building relationships, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and installers, it’s important to demonstrate your communication skills. Use clear and concise language in your application to show us you can connect with different people effectively.
Highlight Relevant Experience: If you’ve got experience in home improvement installations or managing multi-location teams, make sure to mention it! Even if it’s not a must-have, it can give you an edge. We love seeing how your background can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the Wickes family!
How to prepare for a job interview at Wickes
✨Know Your Stuff
Before the interview, make sure you understand Wickes' services and values. Familiarise yourself with their approach to customer service and installation quality. This will help you demonstrate how your experience aligns with their expectations.
✨Showcase Your Leadership Skills
As a Field Installations Manager, you'll need to manage teams effectively. Prepare examples of how you've successfully led multi-location teams in the past. Highlight your ability to build relationships and achieve results, as this is crucial for the role.
✨Emphasise Health and Safety Knowledge
Since health and safety guidelines are a big part of the job, be ready to discuss your experience in ensuring compliance. Share specific instances where you've implemented safety measures or improved processes to protect both customers and installers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the challenges the team currently faces or how they measure success in installations. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.